Vulkan Vegas Casino - プレイヤーの撤退が遅れています。

My withdrawal from 15.08.2024 (cf02964f-33a1-4f77-8601-27afbbe685a3) has not been processed despite my daily inquiries with support. I keep being told to be patient. Initially, I was assured that the withdrawal would definitely be completed within 5 business days. This deadline has now passed by several days. I hope you can help me.

Meine Auszahlung vom 15.08.2024 (cf02964f-33a1-4f77-8601-27afbbe685a3) wird trotz täglicher Nachfragen beim Support nicht bearbeitet. Ich werde stets damit hingehalten, dass ich doch noch Geduld haben soll. Zunächst wurde mir gesagt, dass die Auszahlung mit Sicherheit innerhalb von 5 Werktagen erledigt werden würde. Diese Frist ist jetzt aber seit mehreren Tagen abgelaufen. Ich hoffe, Ihr könnt mir helfen.

Dear christianmirass,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Hello and thank you very much for the answer!

According to Vulkan Vegas' T&C, a withdrawal of €500 - €4,999.99 will be processed in a maximum of five working days. Since last night, my withdrawal has been marked as "in progress". So it looks like I will receive my money soon. Nevertheless, thank you very much for your great work!

Best regards

Christian

Hallo und danke vielmals für die Antwort!

Laut T&C von Vulkan Vegas wird eine Auszahlung von 500€ - 4.999,99 € in höchstens fünf Werktagen bearbeitet. Seit gestern Nacht ist meine Auszahlung inzwischen als „in progress" markiert. Es sieht also so aus, als würde ich mein Geld bald erhalten. Trotzdem vielen Dank für Eure tolle Arbeit!

Liebe Grüße

Christian

Hi christianmirass,

Thank you for the update, and we’re glad to hear that your withdrawal is now marked as "in progress."

To ensure everything goes smoothly, I have extended the timer by an additional 5 days. We’ll be waiting for your confirmation of the successful withdrawal.

If you encounter any issues or have any further questions, please don't hesitate to reach out to us.

Thank you for your kind words, and we’re here to help if you need anything else :)

Hello, I will definitely get in touch. Best regards

Hallo, ich melde mich in jedem Fall. Liebe Grüße

Hello, all clear! I got the money this afternoon 😊

Hallo, Entwarnung! Heute Nachmittag habe ich das Geld bekommen 😊

Dear christianmirass,

Great news :) We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Petronela

Casino.Guru