Vulkan Vegas Casino - プレイヤーの撤退は拒否されました。

Greetings.

The Casino refused my withdrawals and they themselves say in live chat that they don't know why. I'm already verified.

i need the money please help me

Saludos.

El Casino rechazó mis retiros y ellos mismo dicen en el chat en vivo que desconocen la razón. Ya estoy verificado.

necesito el dinero Porfavor ayúdenme

Hello Jean,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Have you made any successful withdrawals before?

Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Dear Jean,

According to our records, the last withdrawal was finished at 16.04.2022 09:23:50 (UTC)

Can you please specify the disputed transaction ID ?

Thank you in advance!

Kind regards

Hello everyone,

Thank you VulkanVegas Casino for your help with this case.

Dear Jean,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.