Vulkan Vegas Casino - プレイヤーの撤退は遅れています。

Waiting for my payment. They say 12 hours maximum 2 business days. It’s been 3 days and support is terrible. Don’t play here.

Dear rubenolivc,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

Hello rubenolivc

The delay with the withdrawal was caused due to a change of the payment method (different from the one, you made a deposit with).

According to our records, you should have already received the winnings.

Can you please confirm?

Thanks!

You say 12 hours to two working. I cashed out through skrill so if they make the payment I get paid immediately. You make it difficult for players to withdraw. It's a shame to ask the player to wait 14 days no casino takes this to pay.

Vocês dizem 12 horas a dois úteis. Eu saquei através de skrill portanto se fizerem o pagamento eu recebo imediatamente. Vocês dificultam os levantamentos aos jogadores. É uma vergonha pedir para o jogador aguardar 14 dias nenhum casino demora isso para pagar.

Hello, rubenolivc

First of all, can you please confirm you've received your winnings?

Secondly, kindly read the T&Cs of the site:

"8.13. For the players who successfully completed KYC check, a withdrawal amount of up to 500 EUR (or equivalent in your currency) will be approved by the Casino within the period of 5 mins — 12 hours, but not exceeding 2 working days from the date of the request, except for weekends and holidays. Please note, the time for money clearance may vary upon the payment method. Most payment providers, especially banks, do not process payments on weekends and public holidays."

Your request was created at 25.06.2022 18:24:32 (UTC)

The request was confirmed at 29.06.2022 10:20:44 (UTC)

Transaction completed at 29.06.2022 10:21:50 (UTC)

Can you please clarify what "14 days" you are talking about?

Thank you in advance!

Regards

Hello everyone,

Thank you Vulkan Vegas Casino for your help with this case.

rubenolivc, please understand that the 14-day processing time was suggested by us and not Vulkan Vegas Casino. We always give the casino two full weeks to process each payment because it is an average time most casinos need to check players' activity and send the withdrawal. Some delays might be on the payment provider's side which is completely out of the casino's hands, therefore out of respect we always ask players to wait for a few days before we contact the casino.

Could you please clarify if you have already received your winnings? Thank you in advance.

Dear rubenolivc,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Hello all,

according to our records, the transaction was successfully completed at 29.06.2022 10:21:50 (UTC)

Dear rubenolivc,

Can you please confirm the money was received?

Regards

Dear rubenolivc,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.