Vulkan Vegas Casino - 検証後、プレイヤーのアカウントがブロックされました。

Blocked account after verification and my money is gone, scammers

They don't send your money and they block you if you make winnings.

I gambeled a little, made some money and then the verification process started that took me like 3days to have my informations approved because they kept saying they are not good and it was literally what informations they asked for in high quality.. after 3days I got my documents approved but i still was unverified and i texted support, they said it will take a little time to show that I am verified and i said ok

After contacting support, 3-4 hours later my account was blocked + I didn't get my money and not even my deposit back..at least if they would automatically send the deposit back but nope, they are scammers 100%

Dear Ervin12,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Vulkan Vegas Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly your account was blocked? 
• How did you learn about your account being blocked? Has the casino cited any broken rules?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Thank you in advance for the help provided!

Hello Tomas,

According to Terms and Conditions:

"5.5. You may only open a single account (Main) on the Website. Any other account you open on the Website will be considered as a "Duplicate Account". All Duplicate Accounts as well as the Main account may be immediately closed "

We counted at least 50 multi-accounts made by player, every single one was active and used a no-deposit bonus, including the disputed one.

We have zero tolerance to this kind of bonus abusers.

Hope this clarifies.

Kind regards

Dear Vulkan Vegas Casino,

Thanks for your reply.

Please send me proof of connection between these multiple accounts to my email at tomas@casino.guru

I'll wait for your message.

Hello Tomas,

The e-mail was just sent

Kind regards

Thanks for your email,

I reviewed the video, and the evidence overwhelmingly points to what was said above - multiple accounts related to the one making the complaint, with bonus activity.

Dear Ervin12,

Please note that creating multiple accounts is almost universally prohibited in online casinos. If these accounts are used to abuse bonuses, we, unfortunately, cannot argue on behalf of players for their winnings to be paid out.

Due to the clear evidence provided, we're forced to reject your complaint as unjustified.

Thank you for your understanding. Please do not hesitate to contact us if you run into issues with any online casino in the future.