Vulkan Vegas Casino - 賞金の出金が遅延しています。

I'm here at the Guru casino to talk about my dissatisfaction with the Vulkan Vegas casino, I made some bets and won a small amount, compared to other casinos here the payment process is very time consuming!! As a player I advise Casino Sol the payment is immediate!!!

Estou aqui no cassino Guru para falar da minha insatisfação do cassino Vulkan Vegas, fiz umas apostas e ganhei uma pequena quantia, em relação a outros cassinos aqui é muito demorado o processo de pagamento!! Como jogador aconselho Cassino Sol o pagamento é imediato!!!

Dear ivansilvestre1970,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear ivansilvestre1970

Since your account is now fully verified, please kindly make a withdrawal request.

Thank you!

Kind regards

Dear ivansilvestre1970,

Have you received your withdrawal from the casino yet?

Dear ivansilvestre1970,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I got it thanks for the help

Já recebi obrigado pela ajud

Awesome news, ivansilvestre1970. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.