WagonBet Casino - プレイヤーによる最終出金の支払いの遅延。

I played at this casino more that 1 month ago. I won 1189 eur. The requested documents were submitted in time. The maximum 1 time withdrawal at this casino is 400. So I withdrew 400 and it took about one week to be paid. The I withdrew 400 more and was paid a week later. However, when I withdrew the last 389 eur - it was not paid until now (16 days already). I contacted the casino many times - nothing but the empty promises. I warned the casino about placing a complaint at this web forum. They ignored it. Now I have no choice but to complain here.

Thank you for Casino.guru. You already helped me in the past and I hope you will be able to do so this time too.

Dao

Hello muntipathom94,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with WagonBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

My account was verified more than a month ago. I used the first deposit bonus to accumulate my winnings. The last time the casino responded to me was about 1 week ago. That was another promise to pay me soon. My last 2 messages for the casino are unanswered.

Hello muntipathom94,

Please forward a screenshot of the pending withdrawal and the communication between you and the casino to nikolas.b@casino.guru before we would get in touch with them.

Four screenshots were sent to your email, Nikolas. Thank you

Dao

Thank you muntipathom94 for all the information provided. I will now forward your complaint to my colleague Tomas (tomas.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello muntipathom94,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite WagonBet Casino to join the conversation and participate in the resolution of this complaint.

Dear WagonBet Casino,

Can you please provide an update on the status of the player's withdrawal?

Thank you.

Kind regards,

Tomas

Dear Tomas,

I'll get all the information from the finance department and come back with an answer!

Dear WagonBet Casino,

Thank you. I will now extend the timer by 7 days. Kindly update us once you have the information.

Kind regards,

Tomas

Dear muntipathom94,

The Finance Department has processed your withdrawal request.

We apologize for the delays!

Dear muntipathom94,

Can you please update us once you have received the payment? So we can consider the case resolved.

Thank you.

Kind regards,

Tomas

The last payment received. I am very thankful to Casino.guru for help. And I hope that Wagon bet casino will solve their temporary problems and become a good and popular casino some time soon.

Dear muntipathom94,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas