WagonBet Casino - プレイヤーへの支払いが遅れました。

Pending payout since August 9th! Can't understand the good reviews

Offene Auszahlung seit 9. August! Kann die guten Bewertungen nicht verstehen

Dear DiePartei,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.

• Do I understand correctly that your withdrawal is still pending inside your account without being processed?
• Have you been given any explanation of what caused the delay?
• Were your winnings accumulated with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but two months is an unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Yes, the amount is pending defined as an open payout.

No, there was no explanation, just that they would treat it as a "priority", which never happened.

No, no bonus or anything.

Best regards

Ja, der Betrag ist pending als offene Auszahlung definiert.

Nein, Erklärung gab es keine, nur sie würden es "prioritär" behandeln, was nie passiert ist.

Nein, kein Bonus oder sonstiges.

Liebe Grüße

Thank you very much, DiePartei, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello there,

Thank you DiePartei for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask WagonBet Casino for their help in resolving this complaint. We would like to know why is this withdrawal taking as long as it is and if we can do anything to help make it quicker.

Thank you!

Dear DiePartei,

I'll get the information from the finance department and come back with the news!

Dear DiePartei,

Your withdrawal request has been processed.

Thank you very much for the update. Dear DiePartei, we will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

Money was transferred today, thank you for the help :)

Geld wurde heute überwiesen, vielen Dank für die Hilfe 🙂

Dear DiePartei,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Peter