WagonBet Casino - 決済が遅延しているとのクレームがあります。

I submitted a request for a payout. My account is verified. It's already been 120 hours, 

and the request is still in processing. The tech support team tells me to wait every day. They're clearly violating point 8.14!

8.14. Requests for funds withdrawal are processed within 24 business hours from the moment of creation

 of the request provided the account has been verified. 

This means the casino is knowingly violating its own rules that it asks you to agree to upon registration.

Поставил заявку на выплату. Аккаунт у меня верифицированнный. Прошла уже 120 часов , 

заявка висит в обработке. Тех поддержка каждый день отвечает ожидайте. Их пункт 8.14 полностью нарушен!

8.14. Запросы на вывод средств обрабатываются в течение 24 рабочих часов с момента создания

 заявки и в случае пройденной верификации счета. 

То есть казино сознательно нарушает свои же правила с которыми предлагает согласится при регистрации.

Dear djak1987,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

The money has been paid. Thanks for your help Guru Casino.

Деньги выплачены. Спасибо за помощь Guru Casino.

Dear djak1987,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru