Wasino Casino - プレイヤーの出金リクエストが遅れています。

I submitted a withdrawal request using XRP and thought the withdrawal was successful. However, I did not enter the tag during the request, so the funds were sent to my exchange account but then returned to the casino from the exchange. I sent the return TXID to the casino and contacted them via email, but I have not received a response yet.

XRPで出金申請を出し出金は成功したと思いましたが出金申請時にタグの入力を行わなかった為、私の取引所に送金はされましたが取引所からカジノ側に返金されました。それをカジノ側に返金TXIDを送付してメールで連絡したのですが返信は未だありません

Dear komonga,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

Have you made any successful withdrawals before? 

Do I understand correctly that your withdrawal was returned to the casino?

Did you accidentally request a withdrawal to the wrong payment method?

Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika