Weltbet Casino - プレイヤーが賞金を受け取れずにいます。

I have completed all the procedures to validate the account ... lastly the selfie with the document in hand ... ACCOUNT validated but they have disappeared and the operators in the chat do not know how to answer ... my withdrawal is under review

Ho espletato tutte le procedure per validare il conto...per ultimo il selfie con il documento in mano... ACCOUNT validato ma sono scomparsi e gli operatori in chat non sanno rispondere...il mio prelievo è in revisione

Dear beretta,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I'm really sick of weltbet ... I wrote millions of emails ... the support does not respond ... in live chat ... they tell me that at the final stage my WITHDRAWAL ... I advise against anyone to pay money to this site. .. they are scammers ... I sent a load of identity documents and they accepted them, they could not fail to accept them ... even a selfie with a document ... and a bank statement for the last three months by name ... WHEN I PAID 200 THEY HAVE NOT MADE ALL THESE PROBLEMS ... I DO NOT RECOMMEND THE SITE

Sono proprio nauseato di weltbet...ho scritto milioni di mail ...il supporto non risponde ...in live chat...mi dicono che alla fase finale il mio PRELIEVO... sconsiglio chiunque a versare soldi in questo sito...sono dei truffatori...ho inviato un casino di documenti per l identità me li hanno accettati,non avrebbero potuto non accettarli ... addirittura un selfie con documento...e un estratto conto ultimi tre mesi nominativo...QUANDO HO VERSATO 200 NON HANNO FATTO TUTTI STI PROBLEMI...SCONSIGLIO IL SITO

In my opinion they leave the withdrawal pending for me to play them again .. but I don't play them

Secondo me lasciano il prelievo in sospeso per farmeli rigiocare ..ma io non li gioco

They informed me that the withdrawal has been processed. But in the history of pending and disappeared withdrawals ... they say it is regular ... which appears in the archives ... but I can't believe it if I don't see the money

Mi hanno comunicato che il prelievo è stato processato.pero nella cronologia da prelievo in sospeso e scomparso...dicono che sia regolare...che risulta negli archivi...mah io non ci credo se non vedo i soldi

Thanks to all of you at casino guru. ..the casino paid me the winnings

Grazie a tutti voi di casino guru. ..il casino mi ha pagato la vincita

Dear beretta,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru