Weltbet Casino - プレイヤーのアカウントが閉鎖されました。

I played with bonus and reached the rollover in such a way that I was able to withdraw €4,000. After 5 days, Weltbet reported with an email that my security was confirmed and the money was transferred, but nothing of the money can be seen on my account, at the same time I noticed when I wanted to check my Weltbet account whether the payout was real processed that my account was suspended. Now I don't know what happened to my money (which was confirmed by them) and I don't know why my account was blocked at the same time, that smells like fraud! Live support can't help me either.

ich habe mit Bonus gespielt und den Rollover erreicht so, dass ich eine Auszahlung von 4.000€ tätigen konnte. Nach 5 Tagen hat sich Weltbet mit einer Email gemeldet, dass meine Sicherheit bestätigt wurde und das Geld überwiesen wurde, auf meinem Konto ist aber nichts von dem Geld zu sehen, gleichzeitig habe ich gemerkt als ich auf meinem Weltbet Konto nachsehen wollte ob die Auszahlung wirklich bearbeitet wurde, dass mein Konto gesperrt wurde. Nun weiß ich nicht was mit meinem Geld ist (was ja bestätigt von denen überwiesen wurde) und ich weiß nicht wieso mein Konto gleichzeitig gesperrt wurde, das riecht nach Betrug! Der Live Support kann mir ebenfalls nicht helfen.

Hello Vanbsh,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Weltbet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about? Did they tell you anything about the blocked account?

Looking forward to your answer.

Regards,

Nick

I won €4,000 after fulfilling the rollover. Now I was only refunded my €90 bet because I would have violated the bonus regulations. Total junk shop just rip off.

Ich habe 4.000€ gewonnen nach Erfüllung des rollovers. Nun wurden mir nur meine 90€ Einsatz erstattet da ich wohl gegen Bonusbestimmungen verstoßen hätte. Totaler Ramschladen nur abzocke.

Can you please clarify what bonus did you use? Did the casino specify which exact term did you breach?

Meanwhile, if it's possible, please forward your betting history to nikolas.b@casino.guru.

Unfortunately, I no longer have access to my account for such evidence

Ich habe leider keinen Zugriff mehr auf mein Konto für solche nachweise

Can you please at least send us the communication between you and the casino to the above posted e-mail address?

And

Ja

Hello Vanbsh,

Based on the forwarded communication, the casino voided your balance because of betting over the maximum allowed limit. Can you advise what bets did you use while playing with the bonus?

As long as they were over 12€ or 5% of the credited bonus, the casino had every right to do it.

Unfortunately, I can't say it anymore, I actually paid attention to it, but it will probably be true. To be honest, it's also too stupid for me because it said for days that everything would be fine and then suddenly this message.

Ich kann es leider nicht mehr sagen, hatte eigentlich darauf geachtet aber es wird wohl so stimmen. Ist mir ehrlich gesagt auch zu doof weil es erst tagelang hieß es wäre alles gut und plötzlich dann diese Meldung.

Hello Vanbsh,

Unfortunately, the casino is checking the betting history as the last part of the verification. It would be much easier to work with the actual betting history. Did you try to e-mail the casino to request for it? They might forward it to you and it would serve as proof whether you did bet over the limit or not.

I can do this

Ich kann dies mal tun

Thank you Vanbsh,

Please let us know once the casino respond to you regarding your request. Until then, the timer will be set on you.

These are the only emails I received with the confirmation of the payout and then suddenly came that only my wagered amount was meant.

Das sind die einzigen Mails die ich dazu bekommen habe erst mit der Bestätigung der Auszahlung und plötzlich kam dann das nur mein eingesetzter Betrag damit gemeint wäre.

Thank you Vanbsh for all the information provided so far. As we still do not have any concrete evidence of you breaching the bonus terms, your complaint will be forwarded to my colleague Adam (adam.m@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello Vanbsh,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Weltbet Casino to join the conversation and participate in the resolution of this complaint.

Dear Weltbet Casino,

Can you please provide supporting evidence of the breach of terms to my e-mail (adam.m@casino.guru) please?

Kind regards,

Adam

thanks

Danke

Dear Vanbsh,

There has been no response from the casino, I will contact them once more.

We would like to ask Weltbet Casino to respond to this complaint. I will extend the timer for 7 days. If there is no response within the specified timeframe, the complaint will be closed as 'unresolved' and have a negative effect on the rating of the casino.

Kind regards,

Adam

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I don't think these scammers will come back.

Ich denke nicht das diese Betrüger sich nochmal melden werden.

Dear Vanbsh,

I have recently made contact with the casino via Skype and I am awaiting further information from them. Consequently, I will extend the timer to allow time for this to be received.

Kind regards,

Adam

Ok great let's see what they say

Okay super mal sehen was die sagen

Dear Vanbsh,

It seems that you have received € 90 as a bonus. According to the max bet rule of the casino (12€ or 5% of the credited bonus, whichever is lower), this would mean the maximum you could bet each time would be €4.50.

The casino has provided evidence that shows that multiple bets much larger than this amount were made during the wagering of the bonus.

Can you please clarify if this could be the case and if you were aware of the max bet rule?

Kind regards,

Adam

I have explicitly written to customer service several times about this while playing and it was always said to keep playing and that you can only bet a maximum of €12. I actually consciously played with a maximum of 5€. It's a pity that customer service didn't mention it directly or said that you'd already played too high. I wanted to make sure by asking. So still a very bad casino!

Ich habe explizit mehrmals dem Kundenservice bezüglich dessen während dem Spielen geschrieben und es hieß immer nur so weiter spielen und das man maximal 12€ Einsatz machen darf. Ich habe eigentlich bewusst höchstens mit 5€ gespielt. Schade das das vom Kundenservice nicht direkt erwähnt wurde oder gesagt wurde das man schon zu hoch gespielt hätte. Wollte mich ja durchs nachfragen vergewissern. Also dennoch ein sehr schlechtes Casino!

I also once bought feature spins and the customer service also said that you should, as I understand it. So I can not envy having made too high stakes but then without my knowledge that this is not allowed. A pity. €4,000 is really not a little, which was then simply gone.

Ebenso habe ich mal feauture spins gekauft und da hieß es vom Kundenservice auch, dass man das dürfte wie ich verstanden habe. Also ich kann nicht beneiden zu hohe Einsätze gemacht zu haben aber dann ohne mein Wissen, dass dies so nicht erlaubt ist. Schade. 4.000€ sind echt nicht wenig die dann einfach futsch waren.

Hello Vanbsh,

According to the evidence provided, the amounts of the bets range from EUR 4 right up to EUR 10,000 per bet.

Do you remember making such bets?

Kind regards,

Adam

So I never bet more than 10€!!

Also mehr als 10€ habe ich nie gewettet!!

Maybe I spent 800€ for games, i.e. features, but never 10,000 for a game

Hab vielleicht mal 800€ für spiele ausgegeben also feautures aber niemals 10.000 für ein game

But only when I had played through the bonus and the conditions were no longer valid and my money was transferred to real money

Aber auch erst als ich den Bonus durchgespielt hatte und die Bedingungen damit nicht mehr galten und mein Geld in echtgeld umgeschrieben wurde

I'm saying completely fraudulent behavior. Those who win just get their stake back and those who don't win keep it and so they enrich themselves. That they don't even offer compensation is ridiculous.

Ich sag ja komplett betrügerisches Verhalten. Die die gewinnen kriegen bloß ihren Einsatz zurück und die die nicht gewinnen das behalten die und so bereichern die sich. Das die nichtmal eine Entschädigung anbieten ist lächerlich.

Hello Vanbsh,

I have received further evidence from the casino and this is currently being reviewed. I will extend the timer and will update the thread with our conclusions shortly.

Kind regards,

Adam

Thanks. But I don't think it will lead to anything. I will probably remain a dissatisfied customer like many others

Danke. Aber ich denke es wird zu nix führen. Ich werde wohl trotzdem wie viele andere ein unzufriedener Kunde bleiben

Hello Vanbsh,

Apologies for my delay in responding to the thread. The case is still being discussed with the casino representative and I am currently awaiting a response from them. I will extend the timer accordingly.

Thank you for your continued patience.

Kind regards,

Adam

Hi, it's great that there's even someone trying to solve problems. But I think after that I won't see anything from my €4,000. Thanks anyway

Hi es ist ja schon super das es überhaupt jemanden gibt der versucht Probleme zu lösen. Aber ich denke danach werde ich trotzdem nichts von meinen 4.000€ sehen. Dennoch danke

Hello Vanbsh,

I am now awaiting further clarification of the evidence provided by the casino, I will therefore extend the timer one more time.

I apologize it is taking some time to bring this case to a conclusion, but it is important to check all information that may be relevant.

Kind regards,

Adam

I don't believe in seeing any money anymore anyway.

anyway thank you LG

Ich glaube sowieso nicht mehr daran etwas an Geld zu sehen.

dennoch danke LG

Hello Vanbsh,

I have received the information I requested from the casino and, unfortunately, I must inform you that we can assist you no further in this case.

The casino has provided sufficient evidence to show that you have placed many bets during the use of the bonus which are in breach of the maximum bet allowed. Consequently, there is nothing we can hope to achieve and the complaint will now be closed.

I am sorry I could not be of more help on this occasion.

Kind regards,

Adam