Weltbet Casino - プレイヤーの撤退が遅れており、サポートは応答しません。

I made several small deposits in different days tottaling 175 Euros.

The initial deposits meet the rollover requirements and when Try to Withdraw the first 25 Euros they keep refusing

Cant get any solution from support and their e-mail contact dont answer any of my Email.

I feel scammed and robbed.

Kindly ask for your assistance , and if possible just want to get out even if I pay the early exit fee they mention in their TC. Never seem this kind of scamming practices

Dear guimas,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you kindly explain in more detail why your withdrawal request keeps getting declined by the casino?

Do you see any error message when you try withdrawing your winnings, or have you received any email explaining why your withdrawal was rejected? If you have, please send the screenshots here. Alternatively, you may forward the email from the casino to veronika.l@casino.guru.

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello,

They send a messages saying that i didnt rollover.

I didnt have winnings, im losing in relation to the total deposits i made. Dont get any bonus also.

Today they contact me to made the KYC.

Made that its ok.

After two Withdrawals to Skrill rejected because of technical difficulties, ask to made another One and for my surprise Skrill option dont appear anymore. Cant withdraw .

What kind of people do that kind of schemes to deny a 25 euros withdrawal. The desrtoy tottaly their image.

Nightmare. Hope people read this accounts to Know this scamming practices

I think maybe it was was because of casinoguru intervention.

I coud withdraw at the end of the day after a couple od rejected attempts.

Thanks to CasinoGuru team

Dear guimas,

Do I understand correctly that you received your winnings? Please let me know if there is anything else we can help you with, or if this complaint may be closed. Thank you.

I receive less than i deposit , because i lose some Money.

Yes i receive the my Money and the Weltbelt support departament was superb in this final stage to solve the questions of denied Withdrawals.

Thanks for all your help Casinoguru

Dear guimas,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru