Weltbet Casino - プレーヤーの賭けは負けとして決済されました。

Bet was settled as lost even though it was won.

No one responds to email or chat requests...

Wette wurde als verloren gewertet obwohl sie gewonnen wurde.

Niemand reagiert auf Mail oder chatanfragen…

Dear Rene,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you if I understand correctly that this complaint is sports betting related?

As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time I will be forced to reject your complaint. If it is convenient for you, we can continue our communication through emails. My email address is petronela.k@casino.guru. Please let me know how you would like to proceed.

Thank you very much for your understanding.

Best regards,

Petronela

Done!

has been changed in my favor

Erledigt!

wurde geändert zu meinen Gunsten

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Rene, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru