Weltbet Casino - 選手の退場が遅れています。

Dear Medharb1981,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

ok everything. Many many thanks

ok alles. Vielen herzlichen Dank

Dear Medharb1981,

Have you received your winnings yet?

Hello, I canceled yesterday and submitted the payment again

Hallo, Ich habe gestern storniert und wieder Auszahlung eingereicht

Thank you for letting me know. I apologize but since you canceled your withdrawal and requested a new one, we suggest you wait 14 days anew, since it may take up to 2 weeks before the money is processed by the casino and appears in your bank account. Kindly keep us updated about the status of your withdrawal.

Hello, Casino Weltbet has already paid me money

H allo ,Casino Weltbet hat schon mir Geld Ausgezahlt

Dear Medharb1981,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru