Wheelz Casino - プレイヤーのアカウントはブロックされています。

I have been waiting on day 2 now after I made my first deposit. Me and my mother live together and Saturday we decided to gamble together. We usually play on casino rewards but I wanted something different. So we joined wheelz casino and wildz casino. She is not computer savvy so I make all the deposits and withdrawals if we are lucky. I made her account. Deposited money. Then I made my account and deposited from her account. So now they have blocked my account until verification. I immediately uploaded both mine and my moms documents and have been waiting ever since. I personally feel that at the least they should e transfer my mom back her money. The customer service reps are no more than robots. Same generic bullshit answers. That’s if they answer. Please help. Thank you.

Dear Sheldon,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you have deposited funds into your account using your mother's bank account? Is she the only owner of the account or it's a joint account? Have you communicated an option to deposit funds using a third-party payment method with the casino beforehand?

Looking forward to hearing from you.

Best regards,

Petronela

Evidently I did not see the part of the policy that I could not deposit like that. I have only used casino rewards before and they never had a problem with it so I assumed all casinos do. The complaint is not that I was blocked, my complaint is that it is going on 3 days and I haven’t been verified. Believe me, I learned a valuable lesson with this matter, but it doesn’t take away the fact that they are withholding my money I deposited. I could understand if it was bonus money but that is not the case. I live with my mom. I had the documents needed, uploaded within minutes. My moms ID worked with wheelz casino but the same ID didn’t work with wildz casino.

Hello there. My case has been resolved. Both account unblocked and ready for use. Thank you for your time.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Sheldon, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru