Wild Casino - プレイヤーは約束されたボーナスを受け取りませんでした。

I was sent an email stating deposit ten dollars get 150 free spins. When I went to claim it was told it expired and after looking at the email there is no expiration date anywhere on the email nor terms and conditions. I sent an email about it and was told to deposit another 10 and my bonus would be there. After I deposited another Ted no bonus and was again told no even after I received replying email. I have asked for my money back and am being told I have to play it. Do not play here.

Dear billingsadam843,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Can you provide clarification regarding the number of deposits you've made? Additionally, what is your current active balance? Did you receive the promotional email directly from the casino, or was it sent by a third party like an affiliate website?

Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically.

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

Dear billingsadam843,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I have made several deposits in the past. This time I received an email directly from the casino which I can provide stating make a ten dollar deposit receive 150 free spins. The games they were giving them on I know would not hit however it is the principle of the matter.

Dear billingsadam843,

Thank you for your response. We would like to clarify that while you may have received a generic email offer directly from the casino, we do not have the authority to ensure that they will honor the bonus if they later determine that you do not meet the qualifications. We would be able to take action in the event that you followed these steps: receiving a bonus, activating it, achieving winnings, and subsequently being informed by the casino that you are ineligible for those winnings due to the bonus not being intended for you. We recognize that this is not an ideal circumstance. However, it's important to note that the allocation and activation of promotional offers fall entirely under the jurisdiction of each individual gambling establishment. Regrettably, we are unable to enforce bonus activation if the casino chooses an alternate course of action.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Dear billingsadam843,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.