Wild Casino - プレイヤーは賞金を引き出すのが困難です。

I have tried to withdraw my account balance dozens of times without a success: maybe 30+ times but I just don't receive the 2-factor authentication code either way the casino offers: not by email, not by phone.

Until the early April my withdrawals still worked fine and I received the withdrawal confirmation codes without any problem or even delay to my email.

I have contacted the casino customer support something between 10-20 times by email and some time by phone too.

All the answers from the casino are either ignorant, uninformed, uninformative, go around the actual issue, even give totally wrong or the best only vague information, don't show much care for the player, seem to make up different reasons for the issue all the time from response to response.

I have already a strong feeling that the casino is acting this way purposely.

The end result is that I just can't withdraw at all. I still don't know if I ever get to get my mostly deposited and bonus-free money withdrawn at all. At this moment this starts to feel like a real theft.

Dear Andj,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their cooperation to resolve this matter, but, before we do so, could you please forward any related communication to kristina.s@casino.guru? I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Dear Kristina,

I forwarded earlier today all the most recent email conversation to your email address.

Thank you very much Andj for providing all the necessary information. I will now transfer your complaint to my colleague Juli who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Update:

Yesterday when I tried again, I finally managed to withdraw the maximum weekly limit $3000 and I noticed that Wildcasino.ag had removed the 2-factor authentication from my account altogether.

The reason for this incident remains a mystery, but I hope things normalize from here.

That's great news, congratulations! Thank you for using the Casino Guru complaint resolution center. We will now close the complaint as 'resolved' in our system. Should you need any further help, feel free to contact us.