Wild.io Casino - プレイヤーの撤退が遅れています。

Good evening, Wild.io betting company is refusing to give me my money. I've sent them everything they asked for, but they still don't want to release my funds.

Добрый вечер wild.io букмекерская контора не хочет отдавать мои деньги. Что они попросили я им отправил но они не хотят отдавать мои деньги

Dear Hayko5059,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you’re facing with withdrawing your funds from Wild.io.

To assist you more effectively, could you please provide additional details regarding your case?

• Could you confirm the exact amount you are trying to withdraw and the date you submitted your withdrawal request?
• What documentation did the casino request from you, and when did you provide it?
• Has the casino provided any specific reason for withholding your funds, or are they still processing your request?
• Have you received any communication from the casino since submitting the requested documents? If so, could you share any screenshots or emails outlining their responses?
• Did you accumulate your winnings with or without an active bonus? If a bonus was involved, could you provide details about its terms and conditions?

Your cooperation is crucial for us to proceed with your case and help resolve this issue. Without detailed information and supporting evidence, it will be difficult to mediate effectively on your behalf. If possible, please forward any relevant communication or documents to petronela.k@casino.guru for our review.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.