Wild Pharao Casino - プレイヤーが賞金を受け取れずにいます。

Hello, I applied for a payout of 500 € on July 16th, the support has already forwarded it 6 times to the payout department I didn't get an answer by email 🙁

I would be very grateful if you could help me

Hallo, Ich habe am 16. Juli eine Auszahlung von 500 € beantragt der Support hat es schon 6 mal weitergeleitet an die Abteilung Auszahlung Per E-Mail erhalte ich keine Antwort 🙁

ich wäre ihnen sehr dankbar wenn sie mir helfen können

Dear Lucas95,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

It's 500€ not 50€ That was a typo

Es geht um 500€ nicht um 50€ Das war ein Tippfehler

Thank you for your reply, Lucas95. Since you have submitted 2 complaints about the same issue, we will close this one and continue resolving the complaint with the correct dispute value.