Wild Pharao Casino - プレイヤーがKYCを完了しようとしています。

Hello casino guru,

after a deposit of 50 euros I got the welcome bonus on Wild Pharaoh. After successfully wagering the bonus money, I paid out 400 euros. Now my verification and withdrawal will not be processed. In the live chat I am no longer answered on the subject and the chat is closed. Support is not responding to my emails. I have submitted all the documents now I've been waiting for something to happen for 2 weeks. Casinos must not get away with such methods. That's why I want to officially file a complaint against the casino with this text.

MFG trbleb

Hallo Casino Guru,

nach einer Einzahlung von 50 Euro habe ich den Willkommensbonus auf Wild Pharao bekommen. Nach erfolgreicher Umsetzung des Bonusgeldes habe ich 400 Euro ausgezahlt. Nun wird mein Verfizierung und meine Auszahlung nicht bearbeitet. Im Live Chat wird mir zu dem Thema garnicht mehr geantwortet und der Chat wird geschlossen. Der Support reagiert nicht auf meine Emails. Ich habe alle Dokumente eingereicht nun warte ich seit 2 Wochen das etwas passiert. Casinos dürfen mit solchen Methoden nicht durchkommen. Deswegen möchte ich mit diesem Text offiziell Beschwerde gegen das Casino einreichen.

MFG trbleb

Dear Andre,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. It is a common procedure for casinos to check every detail to make sure they are sending the money to the right person. It may take a few working days to complete the procedure.

Which documents have you already provided? Do I understand correctly that this was your first withdrawal attempt?

Additionally, if there is any communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Dear Andre,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.