Wild Pharao Casino - プレイヤーの引き出しが遅れています。

Hello, maybe someone can help me. I played at Wild Pharaoh, also ventured through and requested 2 withdrawals of €1000 each. Once on 25.07. And once on 27.07. but nothing happens. After several requests to Live Support, I got an email address that I should contact. I've emailed them twice now but never got a reply. Actually, it means payment within 3 to 5 working days. Verification was completed before the payment was requested and confirmed by email. What shall I do? I find that totally cheeky

Hallo, vielleicht kann mir jemand weiterhelfen. Ich habe bei Wild Pharao gespielt, habe auch durchgewagert und habe 2 Auszahlungen a 1000€ beantragt. Einmal am 25.07. Und einmal am 27.07. aber es passiert nichts. Auf mehrmalige Anfrage beim Live Support, bekam ich eine Email Adresse an die ich mich wenden soll. Die habe ich jetzt 2x angeschrieben aber nie ne Antwort bekommen. Eigentlich heißt es Auszahlung innerhalb 3 bis 5 Werktage. Verifizierung ist schon vor Beantragung der Auszahlung abgeschlossen gewesen und per Mail bestätigt. Was soll ich noch machen? Ich finde das total frech

Dear Buddy,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawals and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Nevertheless, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

Could you please forward a screenshot of your withdrawal requests to petronela.k@casino.guru?

Thank you in advance for your cooperation and reply.

Best regards,

Petronela

Dear Buddy,

Thank you very much for forwarding the screenshot of your cashier history along with all the relevant communication.

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Wild Pharao Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Wild Pharao Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.