Wild Pharao Casino - プレイヤーの撤退が遅れています。

I have been waiting since 11/11. on my payout. All conditions / KYC etc met. Every day I am put off again. What's going on there?

Ich warte nun seit dem 11.11. auf meine Auszahlung. Alle Bedingungen/KYC etc erfüllt. Jeden Tag werde ich erneut vertröstet. Was ist da los?

Dear Paceville,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Have you ever made a successful withdrawal before? Which payment method to withdraw your winnings have you opted for? Have you accumulated your winnings with or without an active bonus?

Additionally, please, forward any relevant communication between you and the casino to kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

Thank you very much Paceville for your reply. I will now transfer your complaint to my colleague Branislav who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Additionally, I would like to ask you to reply to your submitted complaint inside the existing thread and not by sending emails, unless you’d like to forward any relevant communication. Replying inside the thread is the easiest way for us to link all the relevant information to the correct issue and to collect important details and data in one place. Your cooperation in this matter is highly appreciated. 

Hello Paceville,

I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Wild Pharao Casino representative to join this conversation and participate in the resolution of this complaint.

Dear Wild Pharao Casino, could you please state the reason why the player's withdrawal has not yet been processed and when can he expect his payment?

Thank you in advance for providing the information.

Unfortunately the payment has still not been processed. I also received no feedback from the casino….

Leider wurde die Zahlung noch immer nicht bearbeitet. Auch erhielt ich kein Feedback vom Casino….

hi, please note payment has been sent

Thanks very much. Money has now come in.

Vielen Dank. Geld ist nun eingegangen.

Thank you, Paceville, for confirming and for using the Casino Guru complaint resolution centre. I’m very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Thank you, Wild Pharao Casino, for your cooperation.

Best regards,

Branislav, Casino.guru