Wild Pharao Casino - プレイヤーの撤退が遅れています。

Hello my name is dimitrios ..... I have been waiting for my payouts for 2 weeks, I deposited 20 euros and fulfilled bonus services

Hallo mein name ist dimitrios.....ich warte seit 2 wochen auf mein Auszahlungen ich habe 20 euro eingezahlt und bonus Bedienungen erfüllt

Dear dimiasa00,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

What is the status of your withdrawal, please – is it pending or processed?

Have you tried contacting the casino regarding this issue? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello, my username is dimiasa2000. Yes, I am fully verified ..... my payment request is still open has not been processed they can't help me any further

This is my first payout at wild pharao

Hallo mein Benutzername ist dimiasa2000 Ja ich bin vollständig verifiziert.....meine Auszahlung Anfrage ist noch offen ist nicht bearbeitet ich habe 2-3 mal versucht per email zu kontaktieren aber keine reaktion...ich habe jeden tag kontankt mit live chat aber die können mir nicht weiter helfen

Das ist meine erste Auszahlung bei wild pharao

Thank you very much dimiasa00 for your reply. I will now transfer your complaint to my colleague Tomas who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello, Dimitrios!

I will take care of your complaint from now on. I would like to invite representatives of Wild Pharao Casino into this complaint in order to help us resolve the withdrawal issue.

Thanks very much

Vielen dank

hi, please note the money has been sent

Dear dimiasa00,

I will keep this complaint open until your confirmation regarding successful withdrawal. Please let me know as soon as you receive the payment.

Hello, thank you very much, I got the first 1000 € today .... now only the 850 € are missing

Hallo vielen dank die ersten 1000€ hab ich heute gekriegt....jetz fehlen nur noch die 850€

Hello dimiasa00,

Thanks for letting us know. I would like to ask you for more details. Is the remaining 850 € showing as an open request waiting to be processed? Thank you.

Hello ... yes it is still open

Hallo...ja die ist noch offen

Thank you dimiasa00 for your response.

I would like to ask the Wild Pharao Casino representative when can we expect the second part of the withdrawal request to be processed.

Thanks very much

Vielen dank

Hello dimiasa00,

Is there any news about the second part of your withdrawal of 850€? Did you receive your money?

No, unfortunately not and the withdrawal request is still open

Nein leider nicht und der Auszahlungsanfrage ist noch offen

Thank you dimiasa00.

We would like to ask Wild Pharao Casino to reply to this complaint and explain why the part of the withdrawal hasn't been processed yet.

We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hello Dimiasa00.

Was there any progress in the second part of your withdrawal?

No unfortunately nothing and I'm worried

Nein leider nichts und ich mache mir sorgen

Hello, dimiasa.

I wrote to the casino once again. Since it's the holiday season they might reply later than expected. Please be patient.

please note payment has been sent

Hello all,

thanks to Wild Pharao Casino for your reply. Dimiasa00, please let us know when you receive your money.

Hello I've seen since Friday that the 850 were processed but the money is still not there

Hallo ich hab seit freitag gesehen das die 850 verarbeitet wurden aber geld ist immer noch nicht da

Hello dimiasa00,

has there been any progress about your withdrawal? Please, let us know.

Yes money is there, thank you very much

Jaa geld ist da vielen dank

I am glad to hear you received your winnings, dimiasa00! Thank you for letting us know. We will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.