Wild Pharao Casino - プレイヤーの撤退が遅れています。

I have submitted a withdrawl request on 01.12.2021 about 1000€ via Bank Transfer.

Support in Live Chat has been super useless. No real help, telling me I should contact the management, but guess what, nobody ever responds on the email info@wildpharao.com.

Dear Joshua,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please confirm that your account has been successfully verified already? Do I understand correctly that the payment is still pending inside the account without being processed or it has been sent but never reached you?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hi,

my account is verified.

withdrawl is in status open

Thank you very much, Joshua, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Joshua,

I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Wild Pharao Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino, could you please state the reason why the player's withdrawal has not yet been processed and when can he expect the payment?

Thank you in advance for providing the information.

We would like to ask Wild Pharao Casino representative to reply to this complaint. We are extending the timer by 10 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have a negative impact on the casino's rating.

Please note payment has been sent

Thank you, Wild Pharao Casino, for providing the information.

Dear Joshua,

At this point, it should only be a matter of time before the payment reaches you.

I will keep this complaint open until your confirmation regarding successful withdrawal.

Please let us know as soon as you receive the payment.

Thank you, I can confirm that the status has been changed. I‘ll update once the payment is on my bank account.

I have no idea how the payment was sent to me but there’s nothing on my bank account yet. Still waiting.

wouldn’t recommend wild Pharao ever to anyone. Withdrawl time is way too long. Waiting since 1st dec.

please tell me how you did send withdrawl.

Dear Joshua,

Thank you very much for your reply and information, I understand your concern. However, casinos have their own processes for withdrawals and there are many different ways how they manage it. The final processing time depends on the payment method that was used. However, if the casino sends you the payment, it does not mean you will receive it immediately at all. Delays can be caused by various issues (e.g. technical), and not only at the casino side, but they can negatively impact the final processing time.

Therefore, I would greatly appreciate it if you could be patient and wait a few more days.

Should anything change and you receive your payment in the meantime, please let us know about it.

If you do not receive the payment until the set timer elapses, we will intervene and directly involve the casino representative in the complaint discussion again.

Dear Joshua,

Have you received your payment? We are extending the timer by 10 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it.

Looking forward to hearing from you.

Unfortunately, we are forced to reject this case because the player has not responded to our messages and questions. Therefore, we are not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.