Wild Pharao Casino - プレイヤーの撤退が遅れています。

Hi there,

I used a 100% deposit bonus on November 23, 2021 and successfully implemented it, I did not exceed the 5 Euro Maxbet.

My account was verified after 8 days.

Since then, my payouts of 3x 1000 and 1x 100 euros have not been processed.

The live chat can't help me any further, I've asked there several times.

The payouts have now been open for 3 weeks and are nowhere near being processed.

Hallo,

Ich habe am 23.11.2021 einen 100% Einzahlungsbonus genutzt und diesen erfolgreich umgesetzt,die 5 Euro Maxbet habe ich nicht überschritten.

Mein Konto wurde nach 8 Tagen verifiziert.

Seitdem werden meine Auszahlungen von 3x 1000 und 1x 100 Euro nicht bearbeitet.

Der Livechat kann mir nicht weiterhelfen,ich habe dort schon mehrfach nachgefragt.

Die Auszahlungen sind mittlerweile seit 3 Wochen offen und werden nicht annähernd bearbeitet.

Dear Illmtc,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please confirm that the payment is still pending inside your account without being processed since 1st December?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive your delayed withdrawal. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hi there,

Not a single payout of the total of 4 pieces has been paid out so far.

No payouts have been processed since November 24, 2021. The terms and conditions specify a processing time of a maximum of 5 days.

Hallo,

Keine einzige Auszahlung von den insgesamt 4 Stück,wurde bisher ausgezahlt.

Seit 24.11 2021 wird keine Auszahlung bearbeitet.In den AGB sind maximal 5 Tage Bearbeitungszeit angegeben.

Thank you very much, Illmtc, for providing all the necessary information. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Illmtc,

I have reviewed your case and will now contact the casino to see if I can help.

We would like to invite Wild Pharao Casino to join the conversation and participate in the resolution of this complaint.

Wild Pharao, can you provide any insight into the reason for these delays?

We would like to ask Wild Pharao Casino to reply to this complaint. We are extending the timer by 10 days.

If the casino fails to respond within the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Dear Illmtc,

I tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be done without their cooperation.

I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

In the meantime, I recommend you to contact the Curacao Gaming Authority (certria@gaminglicences.com) and submit a complaint to them. It's not the best licensing authority but it has more options and tools to help players. Let me know how they replied (adam.m@casino.guru). I wish I could be of more help.

Best regards

Adam

We’ve reopened this complaint as per the player’s request.

Received by email from the player:

"I received the first 1100 euros on December 27th, 2021.

The second payment of 1000 euros was confirmed on January 3rd, 2022 and has still not arrived in my bank account. Normal bank transfers never take that long.

When will the money arrive @wildpharao. Are you currently having problems with your payment provider?

The 3rd payout is still pending... mind you since 11/24/2021...that's crazy!

From November 24th, 2021 to January 13th, 2022 you only received 1100 euros out of a total of 3100 and that in a period of 7 weeks."

Wild Pharao Casino, please respond. We would like to give this case one more chance to get resolved and help both involved parties to reach to a satisfactory conclusion.

Hi there,

There are still 1000 euros missing, which have not yet been paid out.

For almost 8 weeks, this casino hasn't managed to finally pay the full winnings.

Hallo,

Es fehlen weiterhin 1000 Euro,die noch nicht ausgezahlt wurden.

Seit bald 8 Wochen,schafft es dieses Casino nicht,endlich den vollen Gewinn zu zahlen.

We would once again like to ask Wild Pharao Casino to reply to this complaint.

Please provide some information regarding the player's payment.

We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which will negatively affect its rating.

Still no payout processed.

Never experienced such a bad payment morale, what do you hope for from it?

I certainly won't cancel the payout.

Last Azs payment was confirmed on January 3rd, 2022, now it will take a few weeks again until something happens.

Weiterhin keine Auszahlung bearbeitet.

Noch nie so eine schlechte Auszahlungsmoral erlebt,was erhofft man sich davon?

Ich storniere die Auszahlung sicherlich nicht.

Letzte Azszahlung wurde am 03.01.2022 bestätigt,jetzt dauert es wieder ein paar Wochen,bis sich evtl. Etwas tut.

Dear Illmtc,

Has there been any progress at all?

No, unfortunately not.

Another week has passed and nothing has been edited.

I'm currently in contact with a support employee via Discord, who always says that it will be forwarded. And nothing happens.

Can't be normal waiting 2 months for a payout.

Nein,leider nicht.

Bald wieder eine Woche vergangen,in der nichts bearbeitet wurde.

Bin zur Zeit in Kontakt mit einem Support-Mitarbeiter via Discord,der meint auch nur immer,dass es weitergeleitet wird.Und nichts passiert.

Kann nicht normal sein,2 Monate auf eine Auszahlung zu warten.

please note payment has been sent

Thank you for your response Wild Pharao Casino.

Dear Illmtc,

Please confirm when your payment is received.

Now the payouts have finally been confirmed.

I'll let you know when the money is in my account.

Jetzt wurden die Auszahlungen endlich bestätigt.

Ich gebe bescheid,wenn das Geld auf meinem Konto ist.

Dear Illmtc,

Have you received your payment yet?

Hi there,

Yes, I finally got the money.

Very very bad payout behavior.

Hallo,

Ja,ich habe das Geld endlich erhalten.

Sehr sehr schlechte Auszahlungsmoral.

Dear Illmtc,

That's good news.

I'm glad to hear that your issue got resolved. I will now mark the complaint as 'resolved' in our system.

Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.