Wild Pharao Casino - プレイヤーの撤退が遅れています。

Account is verified but withdrawals from December 3rd still not initiated by casino. Have spoken to them on many occasions and they say next week every time. Today they said sorry that it was their mistake but that was hours ago and still no message about the withdrawal being processed. I played on another site today - won and have verified and withdrawn money on the same day. A message about my withdrawal has been sent and I expect the money tonight or tomorrow. Wild Pharao seems to give you the run around and never gives you a straight answer. I see many complaints about them.

Dear Sarah,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Have you ever made a successful withdrawal before? Could you please clarify which withdrawal method to withdraw your winnings you opted for?

Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi

thank you for looking into this for me. No successful withdrawal to date. I opted for the e transfer withdrawal method.

I will send you all relevant correspondence.

kind regards

sarah

Thank you very much Sarah for your reply. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Thank you

Hello Sarah,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Wild Pharao Casino to join the conversation and to participate in the resolution of this complaint.

Wild Pharao, can you please provide us with an update on the status of the player's withdrawal?

Hi Adam

could you tell me if this casino resolves these cases usually? They are not answering my emails at all and the people in chat just say this now:

I am very sorry, but I am a Live Technical Support and I do not process verification or withdrawals. Here please: info@wildpharao.com

thank you so much

kind regards

sarah

Hello Sarah,

The casino is usually responsive to complaints, we should remain positive at this point and wait for a reply. As it is a busy time of year, it may take a little longer than usual.

Okie Dokie - thanks so much. I’ll remain optimistic!

I chatted to the online rep today and they said the money had been moved to the bank to process 🤷‍♀️🤞🏻🤞🏻🤞🏻🤞🏻🤞🏻🤞🏻

Hello Sarah,

That's good news, please let us know if you receive the payment.

Hello Sarah,

Can you please let us know if you have received your payment? Is the matter resolved?

No - I have not received any money yet. They can’t tell me how the money will be sent. I feel this a scam casino. It’s so frustrating. I have stopped playing.

thanks for checking in Adam.

Thanks for the update Sarah.

We would like to ask Wild Pharao Casino to reply to this complaint.

We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

hi we need to check with Interac since we sent the money to you

I have had no notification or deposits made into my bank account. I hope this can be resolved.

Thank you.

Dear Wild Pharao,

Can you provide any further information regarding the player's payment? Have you checked with Interac as you mentioned?

Dear Sarah,

Has there been any further progress with your payment?

No - no payments have been made to me. I saw one email from gigadet saying wildpharao had sent me $500 but nothing came from it and no e-transfers were made. Also I had not withdrawn a $500 amount so that seemed odd - usually you get the exact amount you asked to withdraw. I feel this is a scam casino.

Thank you for the update, Sarah.

Wild Pharao, have you looked into this issue as you stated you would previously?

If there is no response within the set timeframe the complaint will be closed as 'unresolved.'

Dear Sarah,

I have tried to contact the casino repeatedly but it appears they have stopped responding. There is not much that can be done now without the casino's cooperation.

I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

In the meantime, I recommend you to contact the Curacao Gaming Authority (certria@gaminglicences.com) and submit a complaint to them. It's not the best licensing authority but it has more options and tools to help players. Let me know how they replied (adam.m@casino.guru). I wish I could be of more help.

Best regards,

Adam