Wild Pharao Casino - プレイヤーの撤退が遅れています。

Hi,i made an withdraw of 300€ 27.12.2020 it was processed and accepted day 03.01.2022 but i didnt received the money,today it s 11.01.2022.The support dont give me information about what happend every time i try and didn’t get any respose.Can anyone help me?I have screenshoots with every conversation with the support

Dear Sabin,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Have you made any successful withdrawals before? Would you be so kind and send me all the relevant communication between you and the casino so we can gather as much information as possible? My email address is kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

is that on the day 03.01.2022 I had the withdrawal accepted and as today is 11.01.2022 and I have not received the money, other casinos once they accept the withdrawal it does not take more than 5 business days to have the money in the account banking. I try to attach the screenshots with the conversations with the support but they do not load, can you leave me an email where I can send them? Thank you!

es que yo el dia 03.01.2022 tenia el retiro acceptado y como vez hoy es 11.01.2022 y yo no he recibido el dinero,otros casinos una vez que acceptan el retiro no tarda mas de 5 dias laborales en tener el dinero en la cuenta bancaria.intento adjuntar las capturas de pantalla con las conversaciones con el soporte pero no se cargan,me puedes dejar un email donde las puedo enviar?.gracias!

I have already sent the screenshots via email. Thank you!

ya esta he enviado las capturas de pantalla via email.Gracias!

this is the first time i have withdrawn at this casino

esta es la primera vez que he retirado en este casino

Thank you for your reply, Sabin. In this case I would recommend you wait for a few more days. I will leave this complaint open, and if there is no development in one week, we will intervene. Please, keep us updated in the meantime. Thank you in advance.

Ok, we'll see if they pay but I don't trust if they said that on the 3rd they sent the money. It is impossible to take that long to receive a transfer from a casino!

Vale,averemos si pagan pero no me fio si ellos han dicho que el dia 3 han enviado el dinero.Es imposible tardar tanto en recibir una transferencia de un casino!

Hello again, yesterday I spoke with the support and they told me that on 01.03 the money was sent to my bank account but I have not received any money, I think they make fun of me! I leave you in email the screenshots with the yesterday's conversation.Thank you!

Hola de nuevo,ayer he hablado con el soporte y me dice que el dia 03.01 el dinero fue enviado a mi cuenta bancaria pero yo no he recibido ningun dinero,creo que se burlan de mi!Te dejo en email las capturas de pantalla con la conversación de ayer.Gracias!

Thank you for your email. Unfortunately, bank transfers can be tricky, and the entire process can take a bit longer since intermediary banks might be involved, and international transactions take place. Let's wait at least until the next Monday, and if you don't receive your winnings, we will try to get in touch with the casino.

Hello, I just received the money, thank you very much!

Hola,acabo de recibir el dinero.Muchas gracias!

Awesome news, Sabin. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.