Wild Pharao Casino - プレイヤーの撤退が遅れています。

Hello, I've been waiting for my money for 3-4 weeks, supposedly it has long been paid out and processed and the money is still not in my account. The live support does not want to help me further and always refers me to an email there I write but I never get a return email, I am completely verified. I ask for help

Hallo ich warte seit 3-4wochen auf mein Geld angeblich ist das schon längst ausgezahlt und bearbeitet wurden und das Geld ist immer noch nicht auf mein Konto. Der Livesupport will mir da nicht weiter helfen und verweist mich immer auf eine Email dort schreibe ich hin aber ich bekomme nie eine rückmail, ich bin vollständig verifiziert. Ich bitte um hilfe

Dear Vanessa,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello, I sent you everything once by email, hope everything arrived correctly!

Mfg S ******* Vanessa

Hallo ich hatte ihnen alles per Email einmal gesendet hoffe es ist alles richtig angekommen !

Mfg S******* Vanessa

Thank you very much Vanessa for your reply. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Okay, I thank you and I hope that the case can be resolved somehow and I hope that I get my money!

Okay ich danke ihnen und hoffe das der Fall irgendwie geklärt werden kann und hoffe das ich dann mein Geld bekomme !

Hello Vanessa,

I am sorry to hear about your negative experience. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Wild Pharao Casino representative to join this conversation and participate in the resolution of this complaint.

Dear Wild Pharao Casino and its team, could you please state the reason why the player's withdrawal has not yet been processed and when can she expect the payment?

Thank you in advance for providing the information.

Wild Pharao has been claiming for over a week that it has been paid and the finance department reports as soon as possible to check whether they are wrong about meadows but man waits in vain, I have been waiting for 6 days for whoever reports to happen but nothing

Wild Pharao behauptet seit über einer Woche dass es ausgezahlt ist und sich die Finanzabteilung schnellstens meldet um zu überprüfen ob die falsch über Wiesen haben aber Mann wartet vergeblich ich warte seit 6 Tagen darauf daß sich wer meldet passieren tut aber nix

please note payment has been sent

Yes, but supposedly for a week and there is nothing in my account yet

Ja aber angeblich schon seit einer Woche und es ist bis jetzt nichts auf meinem Konto

Hello, the money arrived today after I threatened yesterday that I would inform the licensing authorities responsible for curacau then all of a sudden the chat was very friendly and suddenly after 9 days the money was sent suddenly because I think all the threats helped.

But also thanks to the Casino Guru team for all the help.

Hallo dass Geld ist heute angekommen nachdem ich gestern gedroht habe dass ich den Zustelligen lizensbehörden curacau informieren werde dann mit einmal war der Chat sehr freundlich und plötzlich nach 9tagen versendetes Geld ist es plötzlich da ich glaube die ganzen Drohungen haben geholfen.

Danke aber auch das Casino Guru Team für die ganze Hilfe.

Thank you, Vanessa, for confirming and for using the Casino Guru complaint resolution centre. I’m very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Thank you, Wild Pharao Casino, for providing information and for your cooperation.

Best regards,

Branislav, Casino.guru

Hi .

Yes, I would be happy to get in touch with you again if there is a problem which I will still not hope for.

But I will definitely not be depositing again at this casino.

Thank you very much again.

Hallo .

Ja ich melde mich gerne wieder hier falls ein Problem besteht was ich weiterhin nicht hoffen werde.

Aber ich werde bei diesem Casino auf jeden Fall nicht wieder einzahlen.

Ich danke nochmals herzlich.