Wild Pharao Casino - プレイヤーの撤退が遅れています。

Hello, I have requested a withdrawal

2022-01-03 15:49:07

5 business days have passed, I still have not received the withdrawal.

My account is verified

Before that, I have already made deposits and withdrawals from this casino.

Dear pozndarya,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. 

Since this is not your first withdrawal, I believe it is only a matter of time before you receive it. I would recommend you wait for a little bit longer. We will keep this complaint open, and if there is no development, we will intervene. Please keep us updated and let us know in case there is anything new.

Thank you for your understanding.

Best regards,

Kristina

Dear pozndarya,

Has there been any news? Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately no. I haven't received the money yet..

К сожалению нет. Я еще не получила деньги..

Thank you very much pozndarya for your reply. Have you tried discussing this issue directly with the casino? Would you be so kind as to forward me the communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.

I sent you screenshots

Thank you very much pozndarya for the email. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Pozndarya!

I apologize for the late reply. I will take care of your complaint from now on. I would like to invite representatives of Wild Pharao Casino into this complaint in order to help us resolve this withdrawal issue.

please note payment has been sent

Hello. Right. I received money. Thank you

Здравствуйте. Верно. Я получила деньги. Спасибо

Hollo Pozndarya,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.