Wild Pharao Casino - プレイヤーの撤退が遅れています。

I won in 2000 and still haven't received my winnings and have not received an answer from anyone.

Can someone help please?

Ich habe 2000 gewonnen und habe mein Gewinn noch immer nicht bekommen und habe auch von niemandem eine Antwort bekommen.

Kann bitte jemand helfen?

Dear Danimia,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have successfully passed the KYC verification?

When exactly have you requested this withdrawal?

If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Danimia,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.