Wild Pharao Casino - プレイヤーの撤退が遅れています。

Well i made whidrawal 26th december fully verified before whidrawal. It was then pending until 8th january when i was irritated and contacted the chat asking when its going to be approved.

Well in that moment it magically got approved and i was told that i would have it soon. Then as of today, no money. The chat says now that they have nothing to do with the payment and gave me a mail where noone answers. I contacted my bank and they see no transaction and recommend i contact casino so they can investigate. I double checked that i entered the correct bank details and i did.

Now im worried i wont get the whidrawal..

Dear Niklas,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account.

Do I understand correctly that the withdrawal request was approved on the 8th of January?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Hello Kristina! Yes the live chat changed it from pending to processed the 8th of january.

Now on the fourth business day which is today i contacted my bank asking if they can see if anything is on its way but nothing.. i also wrote to the casino via mail asking when they will accually send the money..A processed whidrawal for me means they sent the money and that the whidrawal is done from their part..

Thank you for your reply, Niklas. Unfortunately, withdrawals are often more time-consuming than it seems, especially when intermediary banks are involved, or if international transactions take place. Therefore, I would recommend that you wait for at least one more week.

I will leave this complaint open and if there is no development within the given time frame, we will intervene. Please, keep us updated and let us know if there is anything new in the meantime. Thank you in advance.

Hi i accually recieved it now. I'm sorry but i thought i wouldnt recieve it.. all happy now... only took 23 days to make whidrawal.. 🤭

Thank you..

Awesome news, Niklas. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.