Wild Pharao Casino - プレイヤーの撤退が遅れています。

I made a withdrawal of 1000€ in the casino which has been processed since 07/12/22 and got an email that the money will reach me in 2-3 working days. It's been more than 8 business days and the money is still not there. The casino is not responding to my emails. I'm glad if you could help me thanks

Dear Daniel

Ich habe eine Auszahlung von 1000€ in dem Casino getätigt die seit dem 12.07.22 bearbeitet ist und eine Email bekommen habe das das Geld in 2-3 Werktagen bei mir ankommt. Es sind schon mehr als 8Werktage her und das Geld ist immer noch nicht da. Auf meine Emails antwortet das Casino nicht. Bin froh wenn ihr mir helfen könntet danke

mfg Daniel

Dear Naice,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Do I understand correctly that the withdrawal request is marked as processed in your account?

Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification? Have you accumulated your winnings with or without an active bonus?

Thank you very much in advance for your reply.

Best regards,

Kristina

Hello yes the withdrawal is marked as processed. Yes, I've already made a payout, but it was a little longer ago and it was a cramp to get the money back then. And I am fully verified. Was played with a deposit bonus, but everything was played according to the rules.

Hallo ja die Auszahlung ist als bearbeitet markiert. Ja eine Auszahlung habe ich auch schon gemacht aber etwas länger her und das war auch ein Krampf damals das Geld zu bekommen. Und verifiziert bin ich auch komplett. Wurde mit Einzahlungsbonus gespielt, aber alles nach regeln gespielt.

Dear Naice,

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of Wild Pharao Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Wild Pharao Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.