Wild Pharao Casino - プレイヤーの撤退は遅れています。

I originally deposited on this site 10EUR back in 26.01.2022 and claimed welcome bonus that gave me 25€ extra to play. I completed the wager requirment and got up to 100EUR. I tried to cashout using same method as i deposited (bank card) but after waiting a week without hearing anything about my money, i contacted the site live support. Support told me to contact " payments@wildpharao.com" in order to ask about status of my withdraw.

After waiting couple days for my withdraw/ email back from the wild pharao, i canceled my withdraw and decided to play some more. Now i got to 440€ and tried to withdraw it but long story short, it's now have been 9-10 days from that attempt and i still havn't heard anything about my cashout. I tried once again to contact the support of the site but i realised pretty fast that the support can barely even speak english. When i tried to get them help me to reach out to the payments team in order to hear what is going on with my withdraw, they just closed the chat. Actually they did this one twice.

I once again tried to contact "payments@wildpharao.com" 2 days ago to ask why my withdraw is not even processing a but they havn't answered me back. Matter of fact, they havn't still replied even to my earlier ticket that i send out there 10 days ago. I also tried to contact

"support@mail.promedia.ladesk.com" that is connected to the gambling site back in 31.1.2022 but they havn't answered me back on that one either.

I tried to put video recording here about our chat with the livesupport since i didn't realise to download the transcript but the file is too big to put here. Eitherway, everything has went excatly as i stated before but i can send the video recording later on trough other way if necessary.

Dear petri,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Could you please advise when exactly you requested this withdrawal? Have you made any successful withdrawals before?

Additionally, you can forward everything that you couldn't upload as an attachment to my email address kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

Hi there again, it's now been 14 days and i still havn't heard anything about my withdraw.

I also did go trough KYC process in the meantime and my account is now fully verified but it still didn't help me to get my winnings.

I'm sending you the files now to the email you gave me.

Thank you very much for your reply, petri. Could you please advise what payment method to withdraw your winnings have you opted for? Do I understand correctly that this was your first withdrawal attempt?

Yes, this was my first time playing on the site and first time trying to withdraw winnings from there.

I tried to cashout using same bank card as i deposited from, Visa.

Thank you very much petri for your cooperation so far. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello petri,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Wild Pharao Casino to join the conversation and aid in the resolution of this complaint.

We would like to ask Wild Pharao Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

please note payment has been sent

Thank you for the update Wild Pharao Casino.

Dear Petri,

Please keep us updated and let us know when you receive payment.

Dear Petri,

Have you now received your payment? Is the matter resolved?

Kind regards,

Adam

Dear Petri,

Could I ask you to provide us with an update regarding your payment?

Please be aware that if we do not hear from you within the set timeframe this complaint will be rejected.

Dear Petri,

Although it seems your issue may have been resolved, without confirmation from you this complaint will now be rejected.

It can be reopened at any time.

Kind regards,

Adam