Wild Pharao Casino - プレイヤーの撤退は遅れています。

I have made a withdrawal of 100€ before 3 weeks. I read the terms and they wrote 3-5 +3-5 working days for a withdrawal and for KYC! 9 working days have passed and the money has not appeared in my bank account yet! They didn’t respond at email and live chat said me that he didn’t know! He gave me an email payments@wildpharao.com to ask for the money, and they didn’t respond!! Also, my account is fully verified!

Dear Ethnikofron,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your payment is still pending inside the account without being processed? Is it an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Thank you very much for the prompt reply! Initially I wanted to mention that my account has completed the identification process and the transfer has been approved since 15/06/2022. I play in over 25 online casinos and for the first time a company that states in the terms that it takes 3-5 working days are not typical! They also do not respond to my email and in live chat they tell me that they are not competent and do not know! It would be more honest to write 10-15 days for the withdrawal so as not to upset the customer! When do you think I will receive the money?

Σας ευχαριστώ πολύ για την άμεση απάντηση! Αρχικά ήθελα να αναφέρω ότι ο λογαριασμός μου έχει ολοκληρώσει την διαδικασία ταυτοποίησης και την μεταφορά την έχουμε εγκρίνει από τις 15/06/2022. Παίζω σε πάνω από 25 online casino και πρώτη φορά εταιρεία που αναγράφει στους όρους ότι χρειάζεται 3-5 εργάσιμες ημέρες δεν είναι τυπικοί! Επίσης δεν μου απαντάνε στο email και στο live chat μου λένε πτι δεν είναι αρμόδιοι και δεν γνωρίζουν! Πιο τίμιο θα ήταν να γράφουν 10-15 μέρες για την ανάληψη για να μην δυσαρεστούνε και τον πελάτη! Ποτέ πιστεύετε ότι θα λάβω τα χρήματα ;

Dear Ethnikofron,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Wild Pharao Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Wild Pharao Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.