Wild Pharao Casino - プレイヤーの撤退は遅れています。

Hi

On June 18th, 2022, I applied for three payout requests with a denomination of €1000 each (the payout limit is not higher, which is why I had to make the denominations).

I also received an email very quickly, saying that it would take 2-3 working days before the money would be paid out.

After the waiting working days, nothing came and I tried in vain to reach the casino via email support, only the live chat answered that they were taking care of it.

However, nothing has happened yet, neither an answer to my emails nor was the amount paid out to my account.

Hallo

Ich habe am 18.6.2022 drei Auszahlungsanfragen mit einer Stückelung von je 1000 € beantragt ( höher ist der Auszahlungslimit nicht, weshalb ich das Stückeln musste).

Habe auch sehr schnell eine Email erhalten, wo drin stand dass es 2-3 Werktage benötigt, eher das Geld ausgezahlt wird.

Nach den gewarteten Werktagen kam aber nichts und ich versuchte vergebens das Casino über den Email Support zu erreichen, lediglich der Live-Chat habe mir geantwortet das man sich drum kümmert.

Passiert ist allerdings immer noch nichts, weder eine Antwort auf meine Emails noch wurde eine Auszahlung des Betrages auf mein Konto verbucht.

Dear ravenpaschke2,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Nevertheless, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Additionally, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it. I can only hope that your winnings will be sent to you eventually.

Could you please forward a screenshot of your withdrawal request to petronela.k@casino.guru?

Thank you in advance for your cooperation and reply.

Best regards,

Petronela

Hello,

so I've now sent you an email with all the screenshots I have.

Hallo,

also ich habe ihnen jetzt eine Email mit allen Screenshots geschickt die ich habe.

Thank you very much, ravenpaschke2, for the forwarded screenshots. Could you please advise if you have received your winnings as all the payouts are marked processed, not pending anymore?

No payment was made or booked to my account

Es wurde keine Auszahlung getätigt bzw. auf meinem Konto verbucht

Dear ravenpaschke2,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Wild Pharao Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Wild Pharao Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.