Wild Pharao Casino - プレイヤーの撤退は遅れています。

Hi,

I've been waiting for my payout since February 4th, 2022! According to my profile it has been paid out. But until today I still have nothing in my bank account! My other payout should have been paid out on 2/10/22 according to my profile. Nothing shows up in my bank account either. When I send emails, I get no replies! And the live support is sometimes so rude that they either don't give me an answer to my question or just end the chat!

Hi,

Seid dem 4.2.22 warte ich auf meiner Auszahlung! Laut mein Profil ist es ausgezahlt worden . Aber bis heute habe ich noch nichts auf meinem Bank konto ! Meine andere Auszahlung sollte lauf meinem Profil am 10.2.22 ausgezahlt worden sein. Davon ist auch nichts auf meinem Bank konto zu sehen. Wenn ich e- Mails hin schicke, bekomme ich keine Antworten! Und der live Support ist mit unter so unhöflich, dass die mir entweder keine Antworten auf meiner frage geben oder einfach dem chat beenden!

Dear Janett,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your withdrawal has been processed but never reached you? Have you received a transaction tracking number from the casino?

Please understand, bank transfers can be tricky, and the entire process can take a bit longer since intermediary banks might be involved, and international transactions take place.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Janett,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.