Wild Pharao Casino - プレイヤーの撤退は遅れています。

Hello dear Casino Guru team,

I tried on February 13, 2022 at the above casino to withdraw my money. Unfortunately, up to today (6th working day) no money has arrived in my account. With this payout period, it would take several months to pay out the amount of 13k.

My username is Deathrobot99.

Even when asked in live chat and by e-mail, there was still no solution or answer to the problem.

That's why I'm asking for help here.

Regards Luke

Hallo liebes Casino Guru Team,

ich habe versucht am 13.02.2022 bei dem o.g. Casino, mein Geld abzubuchen. Leider ist bis heute ( 6.Werktag) noch kein Geld auf meinem Konto eingetroffen. Bei dieser Auszahlungsdauer würde es mehrere Monate dauern den Betrag von 13k auszuzahlen.

Mein Benutzername ist Deathrobot99.

Auch auf Nachfrage im Live Chat und per Mail, gab es bis heute keine Lösung bzw. Antwort auf das Problem.

Deshalb bitte ich hier um Hilfe.

MfG Lukas

Dear Deathrobot99,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding,

Best regards,

Kristina

All right, then I'll be back by February 27th. wait and then report back here. I still see it as a problem, since I don't want to wait 2 weeks every time to be able to pay out 1k. That would take quite a long time at 13k.

Nevertheless, I thank you in advance for your help.

Alles klar, dann werde ich bis zum 27.02. warten und mich dann hier nochmal melden. Ich sehe es dennoch problematisch, da ich ja nicht jedes mal 2 Wochen warten möchte, um 1k auszahlen zu können. Das würde dann ziemlich lange dauern bei 13k.

Dennoch bedanke ich mich schonmal für Ihre Hilfe.-

Dear Deathrobot99,

Has there been any news? Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Hello Kristina, no, no money has arrived yet and further inquiries have not yet been answered. That's why I'm asking for your help again.

Many thanks in advance.

Hallo Kristina, nein auch bis jetzt ist noch keine Geld eingetroffen und auf weitere Anfragen wurde bis jetzt auch nicht geantwortet. Deshalb bitte ich hier nochmals um Hilfe.

Vielen Dank im vorraus.

Thank you for the updates, Deathrobot99. Have you made any successful withdrawals before? Could you please confirm that you passed the verification?

Hello, so far I have not received any successful payout from Wild Pharaoh.

Of course, I have already received successful payouts from other casinos.

Yes, my account is verified, see the attached image.

Kind regards

Hallo, bisher habe ich noch keine erfolgreiche Auszahlung von Wild Pharao erhalten.

Bei anderen Casinos habe ich natürlich schon erfolgreiche Auszahlungen erhaltenen.

Ja mein Konto ist verfiziert, siehe dem beigefügtem Bild.

MfG

Thank you, Deathrobot99. What payment method to withdraw your winnings have you opted for, please? Could you please advise what is the current status of your withdrawal? Is it marked as pending or processed?

I took bank transfer and currently it says pending.

Ich habe Banktransfer genommen und derzeit steht noch ausstehend dort.

Thank you very much Deathrobot99 for your cooperation so far. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Deathrobot99,

I looked at your complaint and will do my best to help you. I would like to invite Wild Pharao Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

We would like to ask the Wild Pharao Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’. You can contact Curacao gaming license. If you need my help with contacting them just send me an email here: viliam.v@casino.guru

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.