Wild Pharao Casino - プレイヤーの撤退は遅れています。

Have 2 x payouts €400 and €600

Profit is not paid out. Emails are not answered.

Habe 2 x Auszahlungen 400,-€ und 600,-€

Gewinn wird nicht ausbezahlt. Emails werden nicht beantwortet.

Dear Mario,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Before we move forward with this complaint, could you please clarify when exactly you requested these withdrawals?

Looking forward to hearing from you

Best regards,

Kristina

The first on February 18th. the second on 26.02.

I've been playing for a while and I know that they either pay out immediately or after 7 business days at the latest.

Die erste am 18.02. die zweite am 26.02.

Ich spiele schon eine Weile und weiß, dass sie entweder sofort auszahlen oder spätestens nach 7 Werktagen.

Thank you for your reply, Mario. In this case, I would recommend that you wait for a few more days. I will extend the timer for additional 7 days and if there is no development, we will intervene. Please, keep us updated in the meantime. Thank you in advance.

Many thanks for your support.

Lieben Dank für ihre Unterstützung.

Hello, the payouts were transferred today. So the case is closed. Best regards, Mario

Hallo, die Auszahlungen wurden heute überwiesen. Somit hat sich der Fall erledigt. Viele Grüsse Mario

Awesome news, Mario. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.