Wild Pharao Casino - プレイヤーの撤退は遅れています。

Hello, I made a deposit with a bonus on February 27th, 2022. met the wagering requirements without violating the rules and was able to withdraw my money.

I made a payment of 1000 euros on the same day (02/27/2022). After 7 days nothing happened. I wrote to live support but they couldn't do anything. I emailed their support but there is still no answer. It is now the second week and the day before yesterday (03/09/2022) I received a confirmation email for the payment which says: Depending on the payment method, this can take 2-3 working days. It's Friday and I'm still waiting for the money...

and the funds should come by Friday at the latest... so they didn't send it at all......(bank details are all correct).

servus, habe am 27.02.2022 eine einzahlung mit ein bonus durchgeführt. habe ohne gegen die regel zu stößen die umsatzbedinungen erfüllt und konnte mein geld auszahlen.

habe am selben tag (27.02.2022) eine auszahlung in höhe von 1000euro getätigt. Nach 7 tagen hat sich Nichts getan. habe live support angeschrieben aber die konnten nichts machen. habe deren support email angeschrieben aber bis heute fehlt eine antwort. es ist jetzt die zweite woche und ich hatte vorgerstern (09.03.2022) eine bestätigungsemail für die auszahlung erhalten wo steht: je nach auszahlungdmethode kann dies 2-3 werktage dauern. Es ist freitag und ich warte immer noch auf das geld....

und spätestens am freitag müssten die gelder kommen... also die haben es garnicht abgeschickt.......( bank daten sind alle korrekt).

Dear Yusuf,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I see that you had one complaint about this casino in the past. Was this issue resolved? Did you receive your withdrawal? Would you be so kind and confirm you passed the KYC verification?

Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Yusuf,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.