Wild Pharao Casino - プレイヤーの撤退は遅れています。

Withdrawal requested on 03.03.2022. Still waiting for approval. Tons of emails sent out to different departments without any answer at all. If someone can help me resolve the withdrawal problem it would be great

My login on Wildpharao is: ***

Thank you fot help

Dear Lagtong,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have successfully passed the KYC verification?

If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi there

Thanks for opening my case.

There is no communication between me and casino at all. No answers to my emails ( Tons of them send to different departments )

I'm fully verified on wildpharao

This is my first withdrawal ( it's crypto currency withdrawal so should be insta )

Thank you very much for your reply, Lagtong. Have you accumulated your winnings with or without an active bonus? Do I understand correctly that your withdrawal still hasn't been approved?

Withdrawal still not approved. There was a bonus but it was done before I requested withdrawal.

Thank you very much Lagtong for your reply. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Lagtong,

I looked at your complaint and will do my best to help you. I would like to invite Wild Pharao Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Update

Withdrawal still not process. I've been ignored by support when asking what's going on....

We would like to ask the Wild Pharao Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’. You can contact Curacao gaming license. If you need my help with contacting them just send me an email here: viliam.v@casino.guru

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.