Wild Pharao Casino - プレイヤーの撤退は遅れています。

Hello, 2022-03-15 22:34:30 I made a withdrawal request for bitcoin and still have not received the money.

The rules say that the withdrawal of funds up to 5 working days.

Before that, there were deposits and withdrawals. Profile verified. Emails are not answered.

Здравствуйте, 2022-03-15 22:34:30 я сделала запрос на вывод средств на bitcoin и до сих пор не получила деньги.

В правилах написано что вывод средств до 5 рабочих дней.

До этого и депозиты и выводы были. Профиль верифицирован. На имейл не отвечают.

Dear pozndarya,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment is still pending inside the account without being processed or it has been sent but never reached you?

From your previous complaints, we have learned that it takes much longer than the usual two weeks for this casino to process the payments.

https://casino.guru/wild-pharao-casino-player-s-withdrawal-has-been-delayed-32

https://casino.guru/wild-pharao-casino-player-s-withdrawal-has-been-delayed-54

Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Awaiting processing, but in the rules they have up to 5 business days. More has passed.

Ожидает обработки, но в правилах у них до 5 рабочих дней. Прошло больше.

Thank you very much, pozndarya, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello, pozndarya,

I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Wild Pharao Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear Wild Pharao Casino,

Could you please state the reason why the player's withdrawal has not been fully processed yet and what is the estimated time frame for processing the payment?

Thank you in advance for providing the information.

I got a response from support, they said:

"Dear pozndarya

Thank you for letting us know about your problem. I have escalated your payment issue and this will be processed in the next 3-5 working days to your Bank account.

We are very sorry for the delay in this cashout. We have been busy working to make our Cashout system better.

We hope you continue enjoying playing with WildPharao.

Best regards,

WildPharao Support Team"

I will post after this time

Dear pozndarya,

At this point, I sincerely believe it should only be a matter of time before the payment comes to you.

I will keep this complaint open until your confirmation regarding successful withdrawal.

Please let us know as soon as you receive the payment.

I still haven't received my money :(

Dear Wild Pharao Casino Team,

Could you provide us with an update on the player's withdrawal status? What is the estimated time frame for processing the payment?

I got money, thank you

Great news! Thank you, pozndarya, for confirming and for using the Casino Guru complaint resolution centre. I am very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Although I sincerely hope it will not happen, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Thank you, Wild Pharao Casino Team, for providing information and for your cooperation.

Best regards,

Branislav, Casino.guru