Wild Pharao Casino - プレイヤーの撤退は遅れています。

Hello, i have been having troubles with WildPharao Casino.

Its been more than 5 days with i left my withdrawal request and now when i ask for help they are closing the chat.

And they do not answer to my emails, i have send all the needed ID proofs.

I do have proofs with pictures.

The amount what i am missing is 600 Euros.

Thank you,

Tuomas

Dear Tuomas,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you.

Thank you for your understanding.

Best regards,

Kristina

Hello, my problems keeps going on.

they send me email that they have paid me the 600 euros. I havent got any money to my bank account. And its been 3 days, bank transfers are instant if you use online banking.

could you help me?

Hello?

Thank you for your reply, Tuomas. As I said, we usually give casinos at least 2 full weeks to process each payment. If there’s no development at the end of this time frame, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Dear Tuomas,

Thank you for letting us know about your problem. We are very sorry for the delay in this cashout. We have been busy working to make our Cashout system better.

I have checked your payment issue and can see that it was processed. I will ask for proof of payment and come back to you asap.

Best regards,

WildPharao Support Team

I still haven't got my money.

En ole saanut rahojani vieläkään.

Hello everyone,

Thank you WildPharao Support Team for taking your time to help us with this case. Please let us know when there are updates regarding this situation.

no payment has yet been received and no responses from any direction.

maksua ei ole vieläkään tullut eikä mitään vastauksiakaan miltään suunnalta.

I've got my money, it can be closed now.

thanks for help.

Olen saanut rahani, asian voi nyt sulkea.

kiitos avusta.

Dear Tuomas,

we are very sorry for the delay with your cashout. We are working each day to improve our cashouts process.

Hope you will enjoy your further experience with WildPharao casino.

Yours,

WildPharao Support Team

Awesome news, Tuomas! Thank you all for your cooperation. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.