Wild Pharao Casino - プレイヤーの撤退は遅れています。

My problem is that the casino will not process my withdrawal request. I requested a withdrawal 9 days ago (12/21/21). It's about 140€.

I did not receive an answer to my email request as to when my payout will be processed. You will receive an email twice a day with a bonus offer, but if you have a question about a withdrawal, you will not get an answer.

Dear Marcel,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Yes, my account is verified. I've also received an earlier payout.

Thank you for your reply, Marcel. Which payment method to withdraw your winnings have you opted for? Was it the same payment method as previously? Could you please advise how long did your last withdrawal take?

I chose bank transfer.

I deposited with Paysafecard.

I did the same with the previous payout.

The previous payout had taken a week.

Thank you very much Marcel for your reply. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Marcel,

I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Wild Pharao Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear Wild Pharao Casino and its team, could you please state the reason why the player's withdrawal has not yet been fully processed and when can he expect the payment?

Thank you in advance for providing the information.

please note payment has been sent

Thank you. The money was in my bank account 30 minutes ago.

Thank you, Marcel, for confirming and for using the Casino Guru complaint resolution centre. I’m very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Thank you, Wild Pharao Casino, for providing information and for your cooperation.

Best regards,

Branislav, Casino.guru