Wild Pharao Casino - プレイヤーの撤退は遅れています。

Hello, I made a payout of €1000 on 01/08/22 and €500 on 01/10/22 at Wildpharao, both payouts have not yet been processed and have not been paid out. It is a cheek that it is not transferred after 10 working days, especially since the casino says that it is processed after 3-5 working days. And my emails have never been answered.

I hope this helps me in some way, thank you

Sincerely Daniel

Hallo ich habe eine Auszahlung am 8.01.22 1000€ und am 10.01.22 500€ getätigt bei Wildpharao, beide Auszahlungen wurden bis heute noch nicht bearbeitet und nicht ausgezahlt. Es ist eine Frechheit das es nach 10werktagen nicht überwiesen ist, zu mal es vom Casino gesagt wird das es nach 3-5Werktagen bearbeitet ist. Und es wurde noch nie auf Meine Emails geantwortet.

hoffe hier das mir irgendwie geholfen wird danke

Mit freundlichen Grüßen Daniel

Dear Daniel,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if they were your first withdrawals in this casino? Do I understand correctly that the payments are still pending inside your account without being processed? Have you accumulated your winnings with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawals approved, I truly believe it’s only a matter of time before you’ll receive them.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hi

a payout from 01/07/22 was processed and transferred, played with a deposit bonus and also fulfilled the bonus conditions. The current 2 withdrawals are still pending and have not yet been processed. I am also completely verified.

Dear Daniel

hallo

eine Auszahlung vom 7.01.22 wurde bearbeitet und überwiesen, habe mit Einzahlungsbonus gespielt und habe auch die Bonusbedingungen auch erfüllt. Die jetzigen 2 Auszahlungen stehen immer noch offen und wurden bis jetzt noch nicht bearbeitet. Verfiziert bin ich auch komplett.

mfg Daniel

Thank you very much, Daniel, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Daniel!

I will take care of your complaint from now on. I would like to invite representatives of Wild Pharao Casino into this complaint in order to help us resolve this withdrawal issue.

Hi

Thank you Tomas for taking care of it, I'll wait for news

Dear Daniel

Hallo

Dankeschön Tomas das sie sich drum kümmern, ich warte dann auf Neuigkeiten

mfg Daniel

please note payment has been sent

Yes, only when I made my complaint is it taken care of. Thanks anyway that it worked now.

Dear Daniel

Ja erst als ich meine Beschwerde gemacht habe, wird sich drum gekümmert. Danke trotzdem das es jetzt geklappt hat.

mfg Daniel

Hello Daniel,

Do I understand correctly both your withdrawals have been paid out already to you? Please, let us know. Much appreciated!

Hello Tomas

Payment has been processed but not yet transferred.

Hallo Tomas

Auszahlung wurde bearbeitet aber noch nicht überwiesen.

Dear Daniel,

thanks for the reply. I'll keep the complaint open until you confirm you received the payment. Keep us updated.

We have received an additional comment from Daniel:

"Hello Tomas

I get in touch via email because I can no longer reply to my complaint, I have no idea why. In any case, my payouts (€1000 and €500) were processed on Friday, January 28th, 2022 after almost 3 weeks, but still no money on my account today. Wrote an email but nobody answered then wrote to the support and they said "we are not responsible for payments, the payment would already be out". but still not in my account. Could you please help me, thanks in advance 😊

Username: ******

Sincerely Daniel"

Dear Daniel,

depending on the payment method used, the payment might take a few business days to arrive. Please be patient, I believe it's only a matter of time until your money arrives. If you still won't receive your winnings by the end of next week we'll investigate further. Keep us updated, and if you'll still have problems replying to the complaint don't hesitate to notify me on my email.

Hello Tomas

I'll get back to you about the payout from Wildpharao (€1000 and €500) which has been processed since 01/28/22. It's been more than 5 working days since Wildpharao could have transferred it long ago and it was in my account. Today is February 7th, 2022 and there is still no money. I've been waiting for my payout for 1 month, that's a cheek from Wildpharao. Can you please help me to get my money.

Thanks in advance 😊

Sincerely Daniel

Hallo Tomas

Ich melde mich wieder wegen der Auszahlung von Wildpharao (1000€ und 500€) die seit dem 28.01.22 bearbeitet ist. Es sind schon mehr als 5werktage rum, da hätte Wildpharao es schon längst überweisen können und auf meinem Konto sein. Heute ist schon der 7.02.22 und es ist immer noch kein Geld da. Ich warte schon seit 1Monat auf meine Auszahlung, das ist eine Frechheit von Wildpharao. Können sie mir da bitte weiter helfen an mein Geld zu kommen.

Danke schon mal 😊

Mit freundlichen Grüßen Daniel

Hello Tomas

Wanted to let you know the money is finally in my account.

thanks for the help👍

Sincerely Daniel

Hallo Tomas

Wollte Bescheid geben das Geld ist endlich auf meinem Konto.

danke für die Hilfe👍

Mit freundlichen Grüßen Daniel

I am glad to hear you received your winnings, Daniel! Thank you for letting us know. We will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.