Wild Pharao Casino - プレイヤーの撤退は遅れています。

I made a payment of 1000 euros and this was confirmed a week ago and according to the terms and conditions, this will then be transferred within 3-5 working days.

As soon as I ask in the live chat, I'm just put off and don't get a clear answer!

I registered there via an affiliate, who asked and said the payout should be fixed, but it doesn't happen! Because of this, I'm afraid that I won't get my payout, or that I'll have to wait weeks for it.

Ich habe eine Auszahlung getätigt von 1000 Euro und diese wurde auch schon vor einer Woche bestätigt und laut AGB wird diese dann auch innerhalb von 3-5 Werktagen überwiesen.

Sobald ich im Livechat nachfrage, werde ich lediglich vertröstet und bekomme keine klar Antwort!

Ich bin über einen Affiliate dort angemeldet, dieser hat nachgefragt und angeblich soll die Auszahlung fix gemacht werden, aber es passiert nicht! Aufgrunddessen habe ich Angst meine Auszahlung nicht zu bekommen, bzw. noch Wochen darauf warten muss.

Dear Konstantin,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Could you please advise when exactly you requested this withdrawal?

Thank you in advance for your reply.

Best regards,

Kristina

10 days ago the payout was requested and 8 days ago the verification was confirmed and the payout too!

Vor 10 Tagen wurde die Auszahlung beantragt und vor 8 Tagen wurde die Verifizierung bestätigt und die Auszahlung auch !

I fully understand your frustration, Konstantin. However, we always give the casino two full weeks to process each payment. Therefore, I would recommend that we wait for a few more days, and if there’s no development by the end of this week, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Hello Konstantin,

I can't understand how you requested withdrawal 12 days ago if as I can see that your account was locked and last transactions were processed at the end of January 2022

(please see screenshots attached). Have you mentioned correct username in our casino?

Best Regards,

WildPharao Support Team

I'm sorry,

the player name is Kon***96!

I beg your pardon!

Es tut mir Leid,

der Spielername ist Kon***96!

ich bitte vielmals um Entschuldigung meinerseits !

Hello everyone,

Thank you WildPharao Support Team for taking your time to help us with this case.

Konstantin, did you create more than one account?

Dear Konstantin,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

I have already asked several streamers of the Twitch platform for help, meanwhile it has been reported twice that the payment has been made, unfortunately nothing has happened to this day! Player account Kon***96

Ich habe schon mehrere Streamer der Plattform Twitch um Hilfe gegeben, mittlerweile wurde zwei Mal weitergegeben, dass die Auszahlung erfolgt sei, leider ist bis heute immernoch nichts davon geschehen ! Spielerkonto Kon***96

Konstantin, you have not answered my previous question.

Dear Konstantin,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.