Wild Pharao Casino - プレイヤーの撤退は遅れています。

Hello,

I have requested a withdrawal via e-transfer of $1000 (says Euro but I am in fact in Canada) on April 27 and I do not believe it has even been accepted as I still have the option to cancel it. Live chat won't help and I have emailed the email they advised over a week ago with no response as well I have emailed the other 2 emails I found on their website also with no response. Can you please help me retrieve my money. My account is fully verified.

Thank you!!

Dear Kyla,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if it was your first withdrawal in this casino? Have you accumulated your winnings with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Dear Kyla,

Thank you for letting us know about your problem. We are very sorry for the delay in this cashout.

I have checked your payment issue and can see that it was processed. It will takes some time to process the withdrawal.

Thanks in advance,

WildPharao Support Team

Ok, thank you very much for the quick responses. I see now that it has been processed.

Thank you very much, Kyla, for the update. The least I can do is to leave this complaint open until your confirmation regarding successful withdrawal. Please keep me informed. 

Hello,

Just want to give an update that I have not received the payment yet. Hopefully this week...

OK, thank you Kyla for the update. I will check back with you on Monday again and then we will intervene.

Hello,

I still have not received my funds

??

Thank you very much, Kyla, for providing all the necessary information. I do apologize for the late response. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hi Kyla,

I've reviewed your case and fully understand your concerns. I'll try my best to help you with the issue contacting the casino.

I'd like to ask the Wild Pharao Casino team to share more information regarding the delayed payout to the player. You already informed us that the payment was processed two weeks ago, probably any updates since then?

Best regards,

Natalia

Thank you Natalia.

It has now been over 3 weeks since my withdrawal was processed and now no responses from Wild Pharao. I still have not received my funds. This is absurd, they should be more transparent about withdrawal times on their website otherwise I would not have wasted my money here. I need this money now.

I would like to ask the Wild Pharao Casino to reply to this complaint. I'm extending the timer by 7 days and, in case the casino fails to respond in the set time frame, I will be forced to close the complaint as ‘unresolved’.

Wild Pharao I would like a response rather than getting ignored. It has now been over 4 weeks since my withdrawal was processed, this is ridiculous. Please do not ignore this I need MY money! I have deposited over $5000 to your website!!

Hi Kyla,

I'm very sorry to tell you, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

My apologies for not being able to I help you more with this, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

Kind regards,

Natalia