Wild Pharao Casino - プレイヤーの撤退は遅れています。

Hello, I requested 2 withdrawals in December. After writing support several times and now more than almost a month I still have not received my money. Further inquiries via e-mail will be ignored... my username is R*****8.

I ask for help.

With best regards

Dennis R*****

Hallo, ich habe im Dezember 2 Auszahlungen angefragt. Nach mehrmaligen Schreiben des Supports und nun mehr als fast einen Monat habe ich mein Geld immer noch nicht bekommen. Weitere Anfragen via E-Mail werden ignoriert… mein Username ist R*****8.

ich bitte um Hilfe.

mit freundlichen Grüßen

Dennis R******

Dear Dennis,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that withdrawals are still pending inside your account without being processed? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but more than a month is unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Dennis,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.