Wild Pharao Casino - プレイヤーの撤退は遅れています。

I requested a payout of €300 on 04/08/2022. My account is verified. After 2 weeks had passed I turned to the live chat. There I was referred to the address payments@wildpharao.com every time. I have written a total of 3 emails over the past 2 weeks, but none have been answered. Since I'm apparently not the only one with the problem, as I can see from the current reviews, I'm trying your help now.

Ich habe am 08.04.2022 eine Auszahlung über 300€ beantragt. Mein Konto ist verifiziert. Nachdem 2 Wochen vergangen waren habe ich mich an den Livechat gewendet. Dort wurde ich jedes Mal an die Adresse payments@wildpharao.com verwiesen. Ich habe insgesamt 3 Mails über die letzten 2 Wochen geschrieben, aber es wurde keine Beantwortet. Da ich anscheinend nicht der einzige mit dem Problem bin, wie ich aus den aktuellen Bewertungen entnehmen kann, versuche ich es jetzt mir eurer Hilfe.

Dear Andreas,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Have you accumulated your winnings with or without an active bonus?

Additionally, if there is any relevant communication between you and the casino, please, forward it to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Thank you for your email, Andreas. Which payment method to withdraw your winnings have you opted for? Could you please advise what is the current status of the withdrawal request? Is it marked as pending or processed in your account?

Hello,

I paid out with mifinity (as well as paid in). Payout is pending.

Hallo,

habe mit mifinity ausgezahlt(wie auch eingezahlt). Die Auszahlung steht auf ausstehend.

Thank you very much Andreas for your cooperation so far. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello, Andreas,

I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Wild Pharao Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear Wild Pharao Casino Team,

Could you please state the reason why the player's withdrawal has not been processed yet and when can he expect the payment?

Thank you in advance for providing the information.

Dear Andreas,

Thank you for letting us know about your problem. We are very sorry for the delay in this cashout. We have been busy working to make our Cashout system better.

I will escalate this issue and come back to you asap.

Best Regards,

WildPharao Support Team

Alright, please let us know once you have the necessary information.

We are looking forward to hearing from your soon.

We would like to ask Wild Pharao Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have a negative impact on the casino's rating.

Dear Andreas,

Can you please confirm that you received the payment?

Best Regards,

WildPharao Support Team

Andreas, according to the latest information above, the payment has already been processed.

Could you please confirm you have already received it?

Dear Andreas,

Was your issue resolved? Can you please provide us with an update and answer the question from my previous post?

We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it.

We are looking forward to hearing from you.

Got the money, can be closed

Habe das Geld bekommen, kann geschlossen werden

Great! Thank you, Andreas, for confirming and for using the Casino Guru complaint resolution centre. I am very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system.

Although I sincerely hope it will not happen, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Thank you, Wild Pharao Casino, for providing information and for your cooperation.

Best regards,

Branislav, Casino.guru