Wild Pharao Casino - プレイヤーの撤退は遅れています。

Hello, I applied for a payout of 1000 euros on 04/22/22... after that I didn't hear anything for a long time and then on 05/06/22 an email came that the payout was approved and I will have the money in my account in 2-3 days It's been more than 10 days and as expected it's still not on it...

Hallo ich habe am 22.04.22 eine Auszahlung beantragt von 1000 euro… danach habe ich lange nichts gehört und am 6.05.22 ist dann eine Mail gekommen das die Auszahlung genehmigt ist und ich das geld in 2-3 tag auf dem Konto habe jetzt sind schon über 10 Tage vergangen und wie erwartet ist es immer noch nicht drauf…

Dear marcomarthy,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Dear marcomarthy,

Thank you for letting us know about your problem. We are very sorry for the delay in this cashout. We have been busy working to make our Cashout system better.

I have checked your payment issue and can see that it was processed. I will ask for proof of payment and come back to you asap.

Thanks in advance,

WildPharao Support Team

Hi

As described above, I applied for a payment of 1000 euros on April 22nd, 2022... The verification has been completed and has also been confirmed as good... on May 5th, 2022 it was confirmed by email that the payment had been made and that it can take 2-3 days until it is with me... but tomorrow it will be 10 days...

Hallo

ich habe wie oben beschrieben am 22.04.22 eine Auszahlung von 1000Euro beantragt… Die Verifizierung ist erledigt und auch als gut bestätigt worden… am 05.05.22 wurde dann per mail mit bestätigt das die Zahlung vorgenommen wurde und es aber 2-3 Tage gehen kann bis es bei mir ist… aber morgen sind es dann 10 Tage…

I fully understand your frustration, marcomarthy. However, I will set the timer for additional 3 days allowing to casino two full weeks to process the payment and if there’s no development by Friday, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

So today it's 2 weeks after the casino said they made the payment...an international bank payment doesn't take 10 days.

Also heute sind es 2 Wochen nachdem das Casino gesagt hat das sie die Zahlung gemacht haben…eine Internationale Bankzahlung geht nicht 10 Tag.

Ok from Wildpharaoh and from Casino Guru there is nothing more...

Ok von Wildpharao und von Casino Guru kommt nichts mehr…

Thank you very much, marcomarthy, for providing all the necessary information. I do apologize for the late response. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hi marcomarthy,

I've reviewed your case and fully understand your concerns. I'll try my best to help you with the issue contacting the casino.

I'd like to ask the Wild Pharao Casino team to share more information regarding the delayed payout to the player. You already informed us that the payment was processed two weeks ago, any updates since then?

Best regards,

Natalia

Hello no I haven't heard from the casino.. They don't reply to emails and I always get kicked out on live chat.

Hallo nein ich habe nichts gehört vom Casino.. Sie geben keine Antwort auf Mails und im Live Chat werde ich immer rausgewofen.

Dear marcomarthy,

I will escalate your issue once again just now with our finance dept. Sorry for making you waiting.

Best regards,

WildPharao Support Team

Wild pharaoh I've been waiting for 7 weeks now !!! on the payout!!!

Wildpharao ich warte jetzt seit 7 Wochen !!! auf die Auszahlung!!!

Dear WildPharao Support Team, thank you for your reply.

Dear marcomarthy, as you have seen, the casino support promised to contact their financial department regarding your request. I really hope the case will resolved, but I need to ask you to remain patient and wait for some more time. Please, inform me if you receive your funds, so far the complaint will have an "opened" status.

Regards,

Natalia

Dear Natalia, my patience is really at the end ... but thank you for your effort

Liebe Natalia meine Geduld ist wirklich am Ende…aber danke für ihre mühe

And to Wildpharaoh you are cheaters!!!

Und an Wildpharao ihr seid Betrüger!!!

Hi WildPharao Support Team,

can you please inform us if there have been any updates regarding the player's issue?

@Wildpharao Team… You are liars and cheats…

@Wildpharao Team… Ihr seid Lügner und Betrüger…

Wildpharao blocked me today... now I can't even log into my account

Heute hat mich wildpharao gesperrt… jetzt kann ich mich sogar nicht mehr einloggen in mein Konto

Hi all,

I will extend the timer for 7 more days to give the Wild Pharao the space to provide us with any further explanations regarding the complaint.

If the casino fails to respond in the set time frame, we'll be forced to close this case as "unresolved".

Regards,

Natalia

Hi marcomarthy,

I'm very sorry, but since we haven’t received any reply from the casino regarding the issue, we cannot continue resolving this complaint and are forced to close it as ‘unresolved’.

My apologies for not being of more help, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

Regards,

Natalia