Wild Pharao Casino - プレイヤーの撤退は遅れています。

The payout states that it takes 3-5 working days. Unfortunately I've been waiting a long time now.

With the information in this forum, I hope for faster processing because it seems that the said casino often takes longer.

Bei der Auszahlung wird angegeben das es 3-5 Werktage dauert. Ich warte jetzt leider schon länger.

Durch die Informationen dieses Forums erhoffe ich mir eine schnellere Abwicklung weil es scheinbar Bein besagten casino schon mal des öfteren länger dauert.

Dear tim89,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawals. Could you please confirm that your account has been successfully verified already? Do I understand correctly that the payments are still pending inside the account without being processed? Have you accumulated your winnings with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawals approved, I truly believe it’s only a matter of time before you’ll receive them.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

The account is successfully verified.

The profit has been accumulated without a bonus and the withdrawal has not yet been processed.

Das Konto ist erfolgreich verifiziert.

Der Gewinn wurde ohne Bonus angesammelt und die Auszahlung wurde noch nicht bearbeitet.

I fully understand your frustration, Tim. However, I will set the timer for additional 5 days allowing to casino two full weeks to process the first payment and if there’s no development by Tuesday, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawals. Thank you in advance for your patience.

First of all thank you for your help.

Unfortunately nothing has happened until now.

Erstmal vielen Dank für Ihre Hilfe.

Leider ist bis jetzt immer noch nichts passiert.

Thank you very much, tim89, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello, tim89,

I am sorry to hear about your negative experience. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Wild Pharao Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear Wild Pharao Casino Team, could you please state the reason why the player's withdrawal has not been processed and when can he expect the payment?

Thank you in advance for providing the information.

please note payment has been sent

Dear tim89,

At this point, I sincerely believe it should only be a matter of time before the payment comes to you.

I will keep this complaint open until your confirmation regarding successful withdrawal.

Please let us know as soon as you receive the payment.

Payment has just been received.

Thank you dear Casino Guru team

Die Zahlung ist soeben eingegangen.

Vielen Dank liebes Casino Guru Team

What great news! Thank you very much, tim89, for confirming and for using the Casino Guru complaint resolution centre. I am very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Thank you, too, Wild Pharao Casino Team, for providing information and for your cooperation.

Best regards,

Branislav, Casino.guru